Description
Employees have lost faith in leaders' ability to move the business forward. Supervisors are trying to band-aid processes and the lack of technology to keep their teams moving. Frustration is leading to a mass exodus. Increased recruiting, hiring, onboarding, training, nesting and new agent speedto competency all costs money. Eroding brand reputation as a result of negative customer care interactions is causing customers to jump ship and move to the competition in hopes of a better customer experience.
How do we fix this?
Featuring Vicki Brackett with Virtual Live Labs
Virtual Live Labs - https://www.virtuallivelabs.com/
Vicki Brackett - https://www.linkedin.com/in/vickibrackett/
Episode Sponsors
www.supportlogic.io
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www.ozonetel.com
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Andreas Knoefel:
· Top50 Customer Success Influencer for the second year in a row
· Inventor of the Customer Success Performance Index™, a benchmark which highlights how the best-in-class businesses achieve 28% higher NRR
· Chief Customer Officer and CS strategy consultant from...
Published 05/24/22
Chaitanya is the co-founder/chief product officer of Ozonetel Communications Inc. At Ozonetel, Chaitanya built the core CCaaS/CPaaS application framework responsible for handling 20 million calls and 100,000 agent logins per day. The Ozonetel platform has 3000 businesses as their customers and...
Published 02/15/22