Andreas Knoefel: · Top50 Customer Success Influencer for the second year in a row · Inventor of the Customer Success Performance Index™, a benchmark which highlights how the best-in-class businesses achieve 28% higher NRR · Chief Customer Officer and CS strategy consultant from...

Employees have lost faith in leaders' ability to move the business forward. Supervisors are trying to band-aid processes and the lack of technology to keep their teams moving. Frustration is leading to a mass exodus. Increased recruiting, hiring, onboarding, training, nesting and new agent...

Chaitanya is the co-founder/chief product officer of Ozonetel Communications Inc. At Ozonetel, Chaitanya built the core CCaaS/CPaaS application framework responsible for handling 20 million calls and 100,000 agent logins per day. The Ozonetel platform has 3000 businesses as their customers and...