In the 28th episode of The COO Roundtable, Matt welcomes two extremely experienced consultants from Charles Schwab Advisor Services’ Business Consulting & Education division, Tony Parkin and Nikolee Turner.  Matt, Tony, and Nikolee discuss how professional management drives “lasting and significant changes” at organizations, the importance of clear and repetitive internal communication, the need to understand your ideal client before determining your firm’s organizational structure, and much more including: An overview of Schwab’s consulting services and how they provide support to help RIAs run successful businesses A funny story about Tony’s first time visiting the PFI Advisors’ office Both guests’ professional backgrounds, including how Tony discovered the benefits of the independent model and Nikolee’s fascination with “how people pursue their own excellence” Nikolee shares Schwab’s Five Guiding Principles for Advisory Firm Success Tony and Nikolee’s thoughts on when they believe a firm needs professional management Challenges firms face when bringing in professional management for the first time   To view a copy of the 2020 Schwab RIA Compensation report, click here. We hope you enjoy, share, and subscribe! You can listen and subscribe on Google Podcasts, Apple Podcasts, or Spotify. Sign up here to be notified of new practice management content added to our blog on a regular basis.