Kathy Walsh Director and Principal Consultant Quality Systems Now Kathy Walsh is the Director and Principal Consultant of Quality Systems Now (QSN), and she helps companies and individuals in regulated industries solve quality culture problems that increase productivity and master compliance challenges in their marketplace. Kathy has over 20 years' experience working in regulated industries - pharmaceuticals, medical devices, biotech, and clinical sections. She has a PhD in Biology, and she’s the author of Eliminate the Gobbledygook Secrets to Writing Plain Language Procedures. With the right Quality Management System (QMS) in place, everything in an organization integrates and aligns. Processes are coordinated and implemented effortlessly, and the company as a whole runs smoothly like a well-oiled machine. Whether product or service, from design to launch you can sense a commitment to quality in every person involved. However, oftentimes companies write off QMS implementation trying to cut down on expenditures, but this can actually prove to be more costly in the long run. On the other hand, some companies find that implementing a QMS ends up being more of an efficiency hindrance with complex processes and procedures. Implementing the right QMS in the right way is unique to every organization, but what they all have in common is it requires keeping things simple, which is ironically no easy task. Luckily, on today’s episode of The COO’s Corner we bring on Kathy Walsh, a subject matter expert to guide us through this issue. Kathy is a specialist and thought leader on quality culture and argues this can only be achieved by making the complex simple. Kathy will explain why quality represents the brains of any organization. She will offer guidance on how to correctly implement a QMS, and how to overcome the common challenges that companies face during the process. - [00:03:00] What is quality, and what is a quality culture? - [00:05:50] The key to instill a quality culture - [00:09:12] Risks businesses face without a QMS system - [00:11:55] Overcoming common QMS implementation challenges - [00:16:40] Ensuring quality in every step of the process - [00:21:32] Avoid this mistake during QMS implementation - [00:24:59] Pinpointing the right size QMS for your organization - [0028:51] Tamar asks her quintessential final question Kathy is passionate about using Plain Language writing to increase productivity and reduce errors arising from documentation. She regularly trains companies, startups, and individuals in the benefits of 'write' first time. Kathy helps design and implement user-friendly compliance solutions that increase productivity and overcome the quality challenges in her client's marketplaces.  Learn more about Kathy’s work at https://www.qualitysystemsnow.com.au/about-us/  Connect with Kathy on LinkedIn at https://www.linkedin.com/in/kathy-walsh-6b74b186/ RESOURCES MENTIONED:  - Walsh, K. (2019) Eliminating the Gobbledygook - Secrets to Writing Plain Language Procedures. https://www.amazon.com/Eliminating-Gobbledygook-Secrets-Language-Procedures-ebook/dp/B083DGF35H  - KAIZEN™ Principles https://www.kaizen.com/  - Gemba Walk https://www.sixsigmadaily.com/what-is-a-gemba-walk/  - Six Sigma Methodology https://www.sixsigmadaily.com/topics/methodology/  Reach out to Tamar at [email protected]  Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/  Learn more about Tamar’s work on https://tamarnelson.com/  Please leave a review and thanks for listening.  All good things!  Tamar