It’s one thing to survive a life-threatening illness, it’s another to thrive thereafter. Tom Nash had both his legs and arms amputated at the age of 19, the result of contracting the deadly Meningococcal Septicemia. Not that he let that stop him from achieving his goals for life. Today, he is a successful Australian DJ, a business entrepreneur, and an in demand speaker who has engaged audiences worldwide including nearly 3 million people who have viewed his TEDx Talk: The Perks of Being a...

On this episode we talk to David Nour, one of the world's leading experts on strategic business relationships. David introduces us to the concept of "Curve Benders" which are business relationships that dramatically influence our growth and development from a linear path to an accelerated "J" curve. David discusses a 7 step process on how to meet your own "curve benders" as well as how to cultivate those relationships. We discuss the future of work and how adaptability and strategic business...

In this episode we talk with Peter Bregman and Howie Jacobson, Ph.D. about their new book "You Can Change Other People: The Four Steps to Help Your Colleagues, Employees - Even Family - Up their Game".  Peter and Howie discuss how to disarm others' defensiveness and increase their confidence to act, how to shift people from complaining to problem solving, and what to do when there are slip ups in the change process. Peter and Howie take us through their four steps to helping others...

In this episode,  we  talk to Juliet Funt, author of the new  book "A Minute to Think: Reclaim Creativity, Conquer Business, and Do  Your Best Work." After learning about Juliet's hilarious obsession with befriending a neighborhood cow, we get right into the good stuff! Juliet talks about what "whitespace" is in our day and  how it differs from  mindfulness, meditation, or zoning out. She also shares tips on learning how to train ourselves to use whitespace effectively to enhance creativity...

Since the beginning of the pandemic, 89% of people said their work life was getting worse and only 2% rated their own well-being as “excellent”. In this episode Jennifer Moss takes us through her new book "The Burnout Epidemic" and shares what leaders can do to remedy chronic stress and burnout Spoiler alert: it’s the responsibility of the organization, not just the individual! Jennifer explains the six root causes of burnout and what employers can do to address them. She also emphasizes...

It's fitting that Shep Hyken came back to our podcast since the name of his new book is "I'll Be Back. How to Get Customers to Return Again and Again." In this episode, Shep talks about the relationship between a good customer experience and a good employee experience and cites the golden rule as "Do unto employees as you would want them to do unto customers." Shep also gives reasons why he believes we should be measuring behaviors above happiness and examples of ways in which managers were...

In this episode, DH co-founder and CEO Jenn Lim joins us to discuss her new book "Beyond Happiness".  Jenn shares insights from the new book which picks up where Delivering Happiness left off and provides examples and models of how we can go beyond our own internal happiness and have a greater "ROI" (Ripple of Impact). Jenn recalls the process of writing the book and how the death of Tony Hsieh impacted that process and the book. She also shares why it's important to not only highlight our...

In this episode we spoke with Michelle Wax, Founder of the American Happiness Project. In 2019, entrepreneur Michelle Wax left Boston and crossed the country in her Jeep, visiting all 50 states and talking to more than 500 people in the (literal) pursuit of happiness. She chronicled her journey in American Happiness, an independent documentary film. We talked with Michelle about what she learned from her interviews with people from across the U.S. Michelle shared some of the things that...

In this episode, we talk with DH Culture Chief, Sunny Grosso who shares her updated list of the Top 10 People F#%! Ups in Organizational Change. Sunny describes the need for change in a post pandemic world, as many people have now seen what is most important to them. With an opportunity for a big reset, organizations are scrambling to meet the changing needs of their teams. Before beginning the list, Sunny explains that the overall #1 reason for F#%! ups in organizational change is that the...

In this episode we talk with CEO of National Business Capital, Joe Camberato. Joe discusses his decision to take time to shut the business down for two full days, five years ago to go through a culture masterclass. He recalls that at the time he and his team were thriving, the business was growing and succeeding at it's pinnacle, and the culture actually felt great. Joe was hesitant to pause momentum when things were going so well, but his concern was keeping the great culture they had...

In this episode you'll get to hear our podcast host, Paul Osincup try a virtual reality experience for the first time. He'll be guided by the episode guest Brett A. McCall, Founder and Chief Visionary Officer of Better Than Unicorns. After Brett guides Paul through his first VR experience, they discuss how companies are using virtual reality to build culture, especially for remote workers. Paul and Brett discuss the universal language of gesture and how VR allows us to use our bodies and...

Some DH podcast listeners have wondered "What happened to the Cohost Kelly Lei?"  Let's just say one of our DH coaches was too good at his job, lol. After some one on one coaching conversations Kelly realized that her purpose/dream/mission was really to find a way to provide people from traditionally underrepresented groups new opportunities to create capital. Born in Macau, Kelly immigrated to the U.S. when she was 12 and her parents were a waitress and chef who did not speak any English....

We talk with Jeannine Carter, Founder & CEO of Incluvations about what leaders can do during these times of racial injustice and pain to create safe, inclusive, and diverse work cultures.  Jeannine shares some of the basic frameworks for understanding the differences between diversity, equity, and inclusion (DEI)  along with ideas for how leaders can begin this complex work. Jeannine and Paul discuss why diversity by itself is not enough to sustain an organization and how a diverse team...

Did you know that according to the Harvard Business Review, leaders with any sense of humor are seen as 27% more motivating & admired than those who don't joke around? What about that according to the Journal of Business Psychology, people who watched funny videos on their break were twice as productive when returning to work than those who took a break with no humor? In this episode, our host Paul Osincup has switched seats as Kelly Lei returns to interview him about how we can...

In this episode we talk with Abby Guthkelch, Head of Global Executive Solutions for Workplace From Facebook. Abby shares from her experience working with executives from around the world about how leaders can create more a more connected employee experience. We discuss how to distinguish between employee engagement and employee experience, and why it's an important difference. Abby also shares how connecting employees who have similar roles in other parts of the world can lead to quick...

In 2009, a St. Louis glassblowing artist and recovering computer scientist named Jim McKelvey lost a sale because he couldn't accept American Express cards. Frustrated by the high costs and difficulty of accepting credit card payments, McKelvey joined his friend Jack Dorsey (the cofounder of Twitter) to launch Square, a startup that would enable small merchants to accept credit card payments on their mobile phones. After finding out that major credit card companies were profiting off small...

As a ninth grader, Elizabeth Yin's best friend asked if she wanted to help out her cousin Tony with a project over winter break. With nothing else going on, she agreed and found herself putting up tables and chairs in an office for recent college graduate Tony Hsieh as he began his startup Link Exchange. Elizabeth tells us about her professional journey and the ripple of impact that brief, random encounter had on her life. Using Elizabeth's relationship with Tony as an example, we discuss...

In this episode, I’m talking with Kevin Oakes, the head of the world’s leading HR research firm, the Institute for Corporate Productivity, or I4CP about his new book Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company. It's a combination of reliable research, relatable examples, and actionable strategies. This episode (and Kevin's book) is packed with information on what it takes to begin to renovate your culture to unlock performance & create a dynamic and happy...

We're taking a trip around the world to chat with a few of our Delivering Happiness Global Partners. In three brief conversations with our friends at DH Spain, DH Egypt, and DH Mexico, we asked what they learned from 2020, how they plan to spread happiness In 2021, and to share a happiness habit that helps them maintain perspective when life gets difficult. For more Information about Delivering Happiness Spain, Mexico, and Egypt: https://www.deliveringhappiness.com/dh-global-partnership

All of us at Delivering Happiness were shocked and heartbroken at the passing of our Co-Founder, friend, and catalyst of the Delivering Happiness movement, Tony Hsieh. Tony was all about community and connectedness, so what better way to honor him than to talk about his ripple of impact with two of his best friends, Alfred Lin and Fred Mossler? Along with our CEO Jenn Lim, Alfred and Fred discuss Tony's legacy including what they learned from him, what made him unique, funny, and human.

Kristen Hadeed is the founder of Student Maid, a successful cleaning company that has employed thousands of students over the last decade that is known for building the next generation of leaders. In this episode, Kristen, an optimist of Simon Sinek's community, discussed how our co-founder Tony Hsieh had changed the way she viewed culture as a young entrepreneur. Listen in to hear what “strong” and “good” leadership looks like for our time. Learn from her how to be more human as a leader,...

Join our CEO Jenn Lim and #1 NYT best-selling author [Never Eat Alone, Leading without Authority] and coach, Keith Ferrazzi, the leading expert in executive team transformation, to discover how teams can collaborate to “go higher together.” Learn distinct “Co-Elevation®” practices that you can use to connect people more deeply with your mission, and to their fellow team members. In this time of disruption, anyone can be a change agent in their career and life. Let's not go back to work;...

It is always so inspiring to hear from a powerful female leader. Jenn Lim was interviewed by Molly Fletcher in her Game Changers Podcast. We love her podcast, so we are so happy to now have Molly to be on our DH Podcast! She was called the female Jerry Maguire. Let's hear from her the similarities between training fearless leaders vs game changing athletes.

While AI/ML and robotic automation are going to displace lots of jobs in the world, they are also creating lots of jobs. A Korn Ferry study found that there will be 85 millions jobs unfilled and 8.5 trillion unrealized revenue by 2030 if we don't do something. The biggest challenge of the future of work is not that robots are going to take over all our jobs, but we don't have enough people with the skillsets to take these jobs. Upskilling or reskilling is no longer just a good thing to do...