What was your first interaction with technology? For our Guest, Greg Williams, VP of Strategy at Western Computer, it involved a green screen. Fast forward to the present, and he's helping organizations of various sizes implement business applications and AI technologies into their business processes to make drive growth, improve efficiency and enhance the employee experience.   Episode topics:Given your extensive history and experience with Technology and business applications, how have they...

Within Dynamics 365 Sales, Customer Service, Customer Insights Journeys, Field Service, Power Platform and Finance, users can utilize Copilot within their flow of work in each of the respective solutions. A seller can use Copilot to summarize an opportunity with D365 Sales. A customer service agent can ask Copilot a technical question about troubleshooting a product and Copilot will answer it because it is connected to an existing knowledge base. But what if the user is using Outlook or...

Technology innovation involves harnessing knowledge, expertise, and resources to develop innovative solutions that solve problems, improve efficiency, drive progress, and deliver value. Technology innovation can have various impacts, such as improving the quality of life, fostering economic growth and competitiveness, enhancing efficiency and productivity, addressing societal challenges, fueling scientific and technological advancement, and empowering and engaging users. This week, we have...

The gaming industry is a $200+ billion industry, with tremendous opportunity to grow. Being such a massive industry means plenty of customers. As such, it is hugely important for the customer experience to be optimized from the purchase, support and playing of a game. This week, we have a D365 and Gaming industry expert discussing how gaming companies are using D365 and realizing its value.   Episode TopicsWhat are some top digital transformation trends happening in the Gaming industry?How...

Without user adoption, the perfect piece of technology is worthless. No matter what the analysts say about a platform, or how much AI is infused into it, if your end users are not utilizing a company's investment into a technology platform, like Dynamics 365, then they're just bleeding money. This week, our guest, Kayla Rohde, Solution Architect at Western Computer highlights some technology and user adoption best practices all organizations can implement today. Episode Topics:Can you...

One of the industry clouds supported by the Microsoft Cloud is Healthcare. Within the USA, the US Healthcare expenditure reached $4.3 trillion in 2021 supporting the 304 million people who have healthcare.   It's undoubtedly a massive industry, and in today's market, technology is pivotal to an optimal provider and patient experience.    Some customers choose to build solutions, while others purchase solutions to help them improve their processes, regulation and overall patient experience....

According to some statistics published by Financesonline.com, field service management software can increase technician utilization by 47%, first-time fix rate by 22%, and customer retention by 11%. With the addition of Copilot to Field service, end users like dispatchers, field service managers and field technicians are empowered with an even greater boost in productivity, work quality and work satisfaction. There are many benefits to Copilot for Field Service, which is why we wanted to...

According to an article release by Zippia earlier this year, 94% of enterprises use cloud services. The concept of cloud services is pervasive not only in our professional world, but also in our personal world, from the things we do on our phone to streaming media. The cloud is everywhere.   Dynamics 365 is also a piece of cloud technology that enterprises of various sizes and across multiple industries are using today. Despite how common cloud technology is today, one common mistake or...

Welcome back to the Digestible Dynamics Podcast. For Season 5, we're going to kick it off with Copilot for Dynamics 365 Marketing. Copilot is a game-changer for marketers who want to save time, boost creativity, and deliver personalized customer experiences. Copilot works with Dynamics 365 Marketing and Customer Insights, allowing you to interact with your customer data using natural language, generate targeted customer segments, and write engaging email content with just a few clicks. This...

Research on Artificial Intelligence began in the 1950s and we haven't looked back since. Lately, there has been a tremendous amount of attention on AI, especially generative AI. Microsoft has invested billions of dollars into GPT technology and is incorporating the technology into the Dynamics 365 platform through Copilot. On this episode, KJ and Kevin discuss whether or not AI is overrated. We address whether or not it is worth all the hype and different ways to think about AI for your...

Artificial intelligence is transforming every aspect of our lives, from health care to education to entertainment. But as AI becomes more powerful and pervasive, it also raises new challenges and risks. How can we ensure that AI systems are fair, reliable, transparent, and accountable? How can we protect the privacy and security of people who interact with AI systems? How can we foster inclusiveness and diversity in AI development and use? These are all great questions that our Responsible AI...

Copilot for Power Apps is a next-generation AI assistant that lets you create apps by describing what you want in natural language. You don’t need to write any code or design any screens. Copilot will generate the app for you, complete with a data table and back-end logic. Copilot for Power Apps is powered by Azure OpenAI Service, which uses advanced natural language processing and deep learning to understand your intent and generate code. This week, we have a returning guest, Bryan Schafer,...

According to a recent study by Microsoft, Copilot can help agents reduce their average handling time by up to 25%, increase their first contact resolution rate by up to 15%, and improve their customer satisfaction score by up to 10%. That's a huge impact on your bottom line and your customer loyalty. This week, our returning guest, Bill Whalen, Principal Technical Specialist at Microsoft, is going to highlight what Copilot for D365 Customer Service is and the value it brings his...

The focus of the Digestible Dynamics Podcast is to highlight the business value Dynamics 365 customers can realize through their investment into the Dynamics platform. However, we cannot discuss the value of the Dynamics 365 platform without talking about the One Microsoft Cloud, which encompasses Microsoft technology like Azure, Microsoft 365, Git Hub, Power Platform and Dynamics 365. The importance of the One Microsoft Cloud cannot be understated, which is why this week's guest, Bart...

The Power Platform is a versatile technology platform that utilizes a low-code platform to empower business users and citizen developers with the ability to create custom solutions to solve business problems. The Power Platform consists of five different product areas - Power Apps, Power Automate, Power BI, Power Virtual Agents and Power Pages. While each product can be used individually, solutions can be constructed to incorporate multiple product areas as well as be connected to other...

The Wholesale Distribution market in the US is a multi-billion-dollar market. These are companies that buy products from manufacturers and suppliers in vast quantities and then sell them at wholesale prices to customers, usually other businesses. Because the Wholesale Distribution business is primarily B2B, it's a prime use case for Business Applications, like the Dynamics 365 platform, and today our Wholesale Distribution Industry specialist and D365 expert, Lee House with Sikich, explains...

OpenAi, Azure AI, Azure OpenAI… oh my! While Microsoft is a huge investor in the OpenAI company, it isn't a new venture for Microsoft. The Microsoft cloud has plenty of AI features that were accessible to customers prior to the OpenAI investment and partnership. This week's guest, Nick Brady, Senior Program Manager of Azure AI, is an expert in Microsoft AI and is going to break down the nuances between Azure OpenAI and OpenAI.   Episode topics:What is Azure OpenAIHow is Azure OpenAI different...

On March 6, 2023 Microsoft made a huge announcement for Dynamics 365 users and introduced an interactive, AI-powered assistant called Copilot. The goal of Copilot is to help users across business functions such as sales, service, marketing, and supply chain. This week's guest, Ted Way, Principal Program Manager for Business Applications Applied AI Team.   Episode TopicsWhat is D365 Copilot?ChatGPT is amazing. Why can’t you just connect a CRM or ERP to it?How will Copilot impact D365...

Artificial Intelligence (AI) seems to be all the rage these days. It's the newest shiny object in tech, and for good reason. There are so many beneficial use cases that will empower every person and every organization to achieve more.   But AI is more than just a buzzword, it's a complex piece of technology that has multiple facets to it. Today's guest, Dr. Walter Sun, the Vice President of Copilot AI, Business Applications & Platform group, breaks down what we need to know about...

The Dynamics 365 platform is part of the Microsoft Cloud, and at the foundation of the Microsoft Cloud is Azure. While Azure has many cloud computing services that empower organizations to utilize cloud technology, today we'll be focusing on Azure Communication Services. More specifically, our returning guest, Principal Technical Specialist, Jean-Paul Mehanna, highlights the value Azure Communication Services provides Dynamics 365 customers.   Episode Topics   What are Azure Communication...

The average number of apps on a phone is around 35 to 40 apps. Nowadays, it really feels like there's an app for everything. Even the most niche processes that exist within an organization may have its own dedicated app. Without a doubt, apps are here to stay. Sometimes a custom app needs to be developed, as well. But what if your Development team and IT department are unable to take on another project? Does the app development get postponed? Well, with Canvas Apps, your business users and...

Technology is a tool that helps us be better. It helps us gather greater insights into our business, it helps us collaborate across departments and most of all, it helps us become more productive. With the Dynamics 365 platform, there are so many ways that users can leverage the technology to amplify their productivity. In this episode, KJ and Kevin talk about 3 of their favorite ways that Dynamics helps their customers be more productive.   Episode Topics: 3 Ways Dynamics 365 Boosts...

Data security is a vital aspect of any business that uses cloud-based applications and services. Data security refers to the protection of data from unauthorized access, use, modification, or disclosure. Dynamics 365 is a suite of cloud-based applications and services that help businesses manage their operations, customers, finances, and more. Dynamics 365 provides various features and measures to ensure data security for its customers like Role-based security, Encryption, and more. This...

It's one thing to invest into the D365 platform. We may be biased, but it is a no-brainer. It's another thing to get all of your users to adopt the technology. A lack of user adoption can come from a variety of reasons. Some users may find the technology confusing or cumbersome. Others may prefer to keep doing things manually. Whatever the case may be, user adoption is a common issue across all organizations in various industries across all sizes. This week we have Asif Rehmani with VisualSP,...