Sara Roberts (Bayview Talent and host of Success Unscripted) may not immediately jump out to you as an obvious guest of this podcast. No, she doesn't run a digital CS function nor does she have a rich history in CS. What she does have is her finger on the pulse for growing and scaling CS teams as that is her recruiting agency's specialty. As such, it was a great opportunity to talk about two specific areas: the state of the CS job market today and how to build & scale digital functions. In this fascinating interview we discussed: Being part of the Zenefits growth and the evolution into her establishing Bayview, specifically focused on CS recruitingHiring and the job search freeze are thawingSara’s motivation for starting the Success Unscripted PodcastThe importance of being vulnerable and sharing your hard experiences to help others who are doing the sameBuilding and scaling digital teams from a hiring perspective Hiring for digital is not just about putting your Junior CS teams in a scaled team but instead looking for technical resources, marketing people, product…etc.Start by analyzing what systems & people you have. What are the skills gaps in relation to what problems you’re trying to solve. That will inform your hiring strategy for digital.For a digital role - you are looking to hire people who can go deep into the data, but can also pull up and see the strategyPractical advice for CSMs looking for their next role: take on projects and prove you can already do the work of that roleFor those looking for work: Focus on the industry you already have experience with which will give you a leg up over other applicants. Focus on the ACV of the target customer that is within your comfort range. Finally, focus on what stage company it is vs. your experience.Don’t just send in your resume and call it a day - recruiters are likely not looking at those resumes. Find the manager of the team and send them a note on LinkedIn. Sara’s LinkedIn: https://www.linkedin.com/in/saralynneroberts/ Bayview Talent: https://www.bayviewtalent.com/ Success Unscripted Podcast: https://www.unscriptedpod.com/ Resources: Crunchbase for conducting targeted comAll Business. No Boundaries.Welcome to All Business. No Boundaries, a collection of supply chain stories by DHL...Listen on: Apple Podcasts   Spotify Support the show+++++++++++++++++ Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee: This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp Thank you for all of your support! The Digital Customer Success Podcast is hosted by Alex Turkovic