Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related and some non-CS related. Christine's background is absolutely fascinating and I've been a fan of her presence both on LinkedIn and TikTok for quite some time now.  This episode is full of practical examples and advice for both ICs and leaders alike as we talked about: How CS is now experiencing similar maturation to what marketing experienced a decade+ agoLeaders need to be super focused on the benchmarks and metrics vs. how they ‘feel’ things are goingThe opinions of whether CS should own revenue or not is completely irrelevant as the goals are similar, the team should be united and therefore measured (and compensated) on the same/or similar metricsHyper-personalization  together with client success stories is a powerful combination for New Logos and expansion alike (N&E)Test your "ways of working" in an unscalable manner first and then figure out how to automate & scale it upAI is a tool - not a replacement for you role - it needs to be leveraged in order to help you get out of reactive mode and into proactively growing your accountCurrent state of startup economics and how that relates to Customer Success within these businessesThe trend towards de-centralizing CS into a strategy instead of just an orgTaking lessons from B2CTransitioning PS from a cost center to a revenue centerEquality and Equity in the workplaceLike I said, a wide variety of topics. Enjoy! I know I sure did... Christine's LinkedIn: https://www.linkedin.com/in/christineraby/ DeliverDelight: https://www.deliverdelight.xyz/ Shoutouts: Sara Roberts (Bayview Talent): https://www.linkedin.com/in/saralynneroberts/Jess Osborne (GoCardless): https://www.linkedin.com/in/jessicareserosborn/Diana De Jesus (The Customer Success Project): https://www.linkedin.com/in/dianadejesus/How to Break Into Tech: https://howtobreakintotech.com/by Charlotte Chaze: https://www.linkedin.com/in/charlottechaze/+++++++++++++++++ Support the Show. +++++++++++++++++ Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee: This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp Thank you for all of your support! The Digital Customer Success Podcast is hosted by Alex Turkovic