Pip Marlow and Russel Howcroft are joined again by Ros Coffey from Macquarie Bank and Natalie Screen from Xero to explore the relationship between employee engagement and customer experience.

Pip Marlow and Russel Howcroft are joined by Simon Southwell from National Australia Bank to discuss IT Transformation, customer centricity and technology as an enabler for personalised experiences

Pip Marlow and Russel Howcroft are joined by Kieran O'Meara from Telstra to discuss the complexity of Business Transformation and ensuring you thrive and not just survive.