When was the last time you experienced a crisis? How did you react? If you're anything like the rest of us, the answer might be—not that well. But what if that crisis wasn’t something personal, but global? How would you deal with that if you were in a position of leadership, and others were looking to you for guidance? In this episode, Fiona Czerniawska speaks with Adrian Bettridge, who brings over 26 years' experience as a consultant to his role as managing partner at Baringa. Recorded as part of our Greater Leadership Rethink in collaboration with Sheffield Haworth, Adrian and Fiona discuss how leadership within professional services has evolved over the past few decades, particularly in the light of the COVID-19 pandemic and subsequent crises.