Transformation. It’s something that almost every client we speak to at the moment is talking about.  In our most recent data, 52% of clients say that they’re either already making a significant investment in digital transformation or planning to do so in the next 18 months, and 41% say they’ll be investing in target operating model transformation. But is something missing from this conversation? If transformation were just a matter of implementing new systems, models, or processes, it might be laborious, but not necessarily all that challenging. But of course, it’s so much more than that.   Joining Ed Scott to talk about the role of people in making transformation happen are Alex Bombeck, CEO of consulting firm North Highland, and Fiona Czerniawska, CEO and founder of Source.