Inspired by the ITV show Mr Bates vs the Post Office, Damian reflects on the correct way to handle a crisis. Detailing a study by Kim and Lee on the Johnson & Johnson Tylenol crisis, Damian explores the lessons we can learn from their response to disaster and how we can utilise them in our everyday lives. These approaches include: * Swift and decisive action * Communicating transparently * Cooperating with others * Reapplying learnings * Emphasising the rebuilding of trust * Learning from the experience This episode offers a new insight into how we can respond to crisis in a more effective way. Download the High Performance app and join Plus to access the rest of the 'Thoughts from Damian' series. Hosted on Acast. See acast.com/privacy for more information.