09. The Past, Present and Future of Guest Communication and Guest

09. The Past, Present and Future of Guest Communication and Guest Experience with Olga Heuser from DialogShift

Listen now

Description

Before, during and after their stay—how can hotels provide the best experience for their guests by harnessing the power of guest communication. In this episode of The Hotel Marketing Show, we talk with Olga Heuser, Co-founder and CEO of DialogShift about where guest communication has come from, where it's going and the common mistakes hotels make. Plus, we find out once and for all whether hotels still need a fax machine. Get in touch with us via email: [email protected] Or follow Hotelchamp on your favourite social media channels: https://www.linkedin.com/company/hotelchamp https://www.facebook.com/hotelchamp https://twitter.com/Hotelchamp_com https://www.instagram.com/hotelchamp/

More Episodes

See all »

21. The Secret to Building a Strong Brand in the Hotel Industry with Maurice Ajanaku from citizenM Hotels

Building a strong hotel brand is so much more than just having nice colours, logos and fonts. It goes beyond the website and into the guest experience on-site but what does that mean, and how do you know if your brand needs work? In this episode of The Hotel Marketing Show, we talked with...

Published 03/21/23

The Hotel Marketing Show

Published 03/21/23

20. Demystifying Revenue Managers with Rebekka Berger from Hotel Okura Amsterdam

As resources are stretched and hotels are recovering post-pandemic, alignment between internal teams has never been more important. Understanding the roles of your peers and how teams can strategically pool resources, work towards the same goals and collaborate is crucial for this. In this...

Published 03/07/23