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Jess Cervellon
The Juice with Jess
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
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Ratings & Reviews
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4.9 stars from 29 ratings
I love this podcast!
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“I rarely find myself excited to listen to a podcast but I love listening to Jess’ questions and talking to her entertaining guests. Keep it up I love it!!”
Anne E Dyer via Apple Podcasts ·
United States of America ·
04/18/24
Love this Podcast!
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“I love Jess’ evergy and how well she explains everything. I am by no means a CX or Marketing expert and this podcast has made everything seems very approachable.”
Taurarivera via Apple Podcasts ·
United States of America ·
03/27/24
The authority in CX
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“Jess is THE authority in CX - have
Been following her on LinkedIn for years and love her content. Stoked she has her own podcast now :)”
Parker_O via Apple Podcasts ·
United States of America ·
03/04/24
Recent Episodes
Jess is joined by friend and mentor Michelle McCombs, Vice President of Trust and Experience at HopSkipDrive.
With her +15 year career in CX, Michelle has no shortage of insights. She got her start in CX working at Disney as a Customer Care Coordinator in 2007. From there, she jumped around...
Published 05/02/24
Published 05/02/24
Jess sits down with Madison Must, former Director of CX at Terra Kaffe and current Sr. Member Experience Manager at dog care brand Sundays.
Madison takes us through her career journey from wedding photographer to entering the world of CX as an early hire at Terra Kaffe. From there, Madison...
Published 04/25/24
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See hourly chart positions and more than 30 days of history.
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