Penny James has a 30 year career at, and leading, some of the world’s largest financial institutions.  A Chartered Accountant by training, from Chief Risk Officer at the Pru she joined Direct Line in 2017 first as CFO, becoming CEO in 2019. Penny now holds a suite of board positions: Senior Independent Director at Hargreaves Lansdown, Non-Executive Director at QBE Insurance Group and Mitie Group plc. She is also co-chair of the FTSE Women Leaders Review. Given her long tenure on Boards and range of current Non-Exec roles, this wide ranging interview focuses on how best Corporate Affairs can serve and support the Board, while also ensuring strong relationships with the CEO and Exco. We examine how reputation and stakeholders are discussed at the top table – and yes, we do consider Section 172 for the Companies Act geeks among you. Also, if reputation is so important for the Board, why aren't there more former CADs in NED roles? Along the way we also chat:  War and peace – corporately, not the book Why for the CEO engaging with the media is now firmly more risk than reward What she looks for in a corporate affairs leader; and, Why she loves a bit of media training. We do hope you enjoy this special edition of the Little Questions podcast. Check out our back catalogue for other similar interviews with Alison Brittain, current Chair of the Premier League, Amanda Blanc, CEO of Aviva, Joe Garner, former CEO of Nationwide Building Society, Paul Drexler, the former President of the CBI and, last but not least, our good friend Mark Kleinman of Sky News. You can get in touch by emailing [email protected] and please consider leaving us a review. Matt Young is an Apella Advisors partner with 25 years of experience in corporate affairs. He was Corporate Affairs Director at Lloyds Banking Group, part of the senior team which rescued the bank and rebuilt its reputation following the financial crisis. Formerly communications director at Santander UK and board member of the BBA. Experienced in corporate communications; public affairs and policy; regulatory affairs and risk; industrial relations; crisis and complex issues management; reputation turnarounds; campaigns, competition; and ESG. Former Head of Public Affairs and Public Policy at TSB Bank. Previously a Partner at a global communications agency and has worked in the media and politics. Andrew Brown is an Apella Advisors partner, a former Director of Communications and Public Affairs at Ageas Insurance. He has more than ten years’ experience leading the corporate affairs functions for global firms across a range of regulated and unregulated sectors, developing considerable experience in issues, crisis and change management. Formerly Director of Communications at Drax Group plc and Group Corporate Affairs Director at Regus plc.  Find out more at apellaadvisors.com. This podcast is produced by The Podcast Coach.