Welcome to a One Community webinar recording for everyone led by One MSL Consultant Patricia Soler. We have all experienced the stress that comes from having unresolved conflicts with our colleagues, family or friends. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. This webinar goes directly to the heart of this problem. We addressed: -The reality that conflict is inevitable, unavoidable – even healthy. The existence of conflict is not the problem, but the way we tackle it can create challenges -How to listen to others’ points of view for better understanding and improved relations  -How to express needs and problems openly and honestly without blame, criticism or finger-pointing We hope you enjoy the recording!