Josie is joined by deputy director of digital at the Prince’s Trust, Jo Hutchinson, futurist and forecaster professor James Woudhuysen and Oracle’s Neil Sholay to kick-off the series and tackle an essential issue for businesses of all sizes and across all sectors – how they can keep up with customers that want quicker, more convenient ways of interacting with them on digital channels. The team discuss where customers expectations are today, where they are going next, and what businesses need to do to keep up. For more exclusive content and viewpoints on delighting customers digitally, visit oracle.com/businesspodcast.