This week’s Quality Hub podcast is Part 2 of Design and Development with host Xavier Francis and Consultant, Norm Verbeck. They discuss various aspects of managing customer requirements, change management, and documentation as well as cover strategies for understanding and documenting customer requirements, implementing change control processes, and how to ensure clear communication throughout the process. They also discuss the importance of managing documentation, version control, transferring design outputs to production and continuous improvement. The conversation addresses how these concepts apply to both manufacturing and service/tech companies, and ends with touching on key performance indicators (KPIs) for tracking progress and ensuring compliance with ISO standards. Helpful Resources: Clause 8.3 Design and Development:  https://www.thecoresolution.com/clause-8-3-iso-90012015-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting