Claude Silver is the Chief Heart Officer of VaynerMedia, and the first of our guests to quote poetry on the podcast.  She was tasked with making a fast growing company that has scaled to 100's of people feel close knit, supportive, and in touch with its employees--much the same way its eponymous founder did when he first started. She has, however, done it in her own unique way and helps us shed light on why her role is so important to create a space where people can do their best work all while maintaining their humanness in a community.