Conversational Intelligence is one of the rapidly emerging categories in the sales tech space. However, as with any other technology tool, the same rule applies: A fool with a tool is still a fool. To understand how to maximize the value of Conversational Intelligence platforms, navigate common pitfalls, and align all key stakeholders, Dannii has caught up with Keiran Smith, an enabler who has lots of stories from the CI implementation trenches to tell. Here are some of the questions Keiran and Danny attempted to tackle: What makes a great Conversational Intelligence platform implementation, and what are the potential challenges enablers should be mindful of?How do you ensure buy-in and adoption for Conversational Intelligence?What role do sales leaders play in the Conversational Intelligence journey?