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CX of M Radio
The Tom and Bob Show
The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.
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Ratings & Reviews
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4.5 stars from 6 ratings
Low key; high value
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“Great conversationalists covering customer experience topics. Real guests, not folks looking for ratings.”
Bstaiks via Apple Podcasts ·
United States of America ·
10/24/20
Thought Leadership
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“If you are interested in learning more about all things related to CX this is a wonderful place to start. Great hosts and guests.”
Michael Baskin via Apple Podcasts ·
United States of America ·
08/22/20
Recent Episodes
In this episode of the Tom & Bob Show, we discuss with Tricia Houston, the Founder and COO of The ExperienceBuilt Group, how customer experience needs are understood by conducting an experience audits, what the process entails and what its designed to accomplish, why organizations should...
Published 05/20/22
Published 05/20/22
Leo Chan, Chief Innovation & Creativity Officer of Abound Innovation joins Tom & Bob on the show to discuss the techniques he uses to inspire innovation in organizations, create a culture of innovation, and how to break down the roadblocks that inhibits innovation.
Published 03/29/22
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