Shelby Scarbrough has worked in the White House as a member of President Ronald Reagan’s advance team and a protocol officer in the U.S. Department of State. Through these roles, her interactions with prominent world leaders led her to a journey of evaluating, exploring and deeply understanding the concept of civility. As author of Civility Rules! Creating a Purposeful Practice of Civility, Shelby believes that civility is not just about how we treat each other. She believes it extends to the characteristics of our own behaviour and how we show up in the world as individuals who aim to build a civil society. On this episode of The Workplace Communication Podcast, Shelby joins us to talk about how to stop hostility and incivility in the world. Join us as we discuss how shifting from focusing on the “difficult” people who prevent us from living collaboratively in a civil society to self-reflection on our own behaviours and decisions can have much greater impact on the world than we sometimes imagine. Leadership tips you won’t want to miss: 🎙️ ️ The connection between civility on a societal level and workplace civility 🎙️ How to discern trust in our relationships 🎙️ The role of emotional intelligence in interpersonal communication 🎙️ Taking individual responsibility to create a civil society 🎙️ The overriding principles to watch out for in a difficult situation Shelby Scarbrough began her career in the White House as a member of President Ronald Reagan’s advance team and then served as a protocol officer in the U.S. Department of State. She is the author of Civility Rules! Creating A Purposeful Practice Of Civility. If you’re looking to enhance civility in your workplace, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  🎧 Listen to the episode here: https://lindsaylapaquette.com/podcast/ For a full written transcript of the episode, please see the show notes at the link above. Shelby Scarbrough’s contact information: Website Book LinkedIn Facebook Twitter Instagram Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes