This is an encore chance to listen to Micheline Maynard’s terrific book, Satisfaction Guaranteed: How Zingerman's Built A Corner Deli Into A Global Food Community. The book is a history of the business and a description of the business philosophy of Zingerman’s Deli in Ann Arbor, Michigan. Maynard is still touring and giving talks about her book, which came out in 2022, so listening to the podcast may make you take advantage of her book tour. She has a substack newsletter called Culinary Woman. I am proud to call her a friend. I know her as a food writer, but she actually spent much of her writing career as a business writer with an emphasis of the auto industry. Satisfaction Guaranteed combines her 2 interests perfectly. She is now writing a new substack newsletter called Intersection: Everything on Wheels. This newsletter is about the auto industry writ large. Have a listen. It’s on Tip of the Tongue. Get full access to Tip of the Tongue at tipofthetongue.substack.com/subscribe