Welcome back to TMChats, our Innovation and Community Podcast powered by TMLabs! On behalf of our Team, we’d like to thank all our dear listeners for supporting our podcast and downloading all our episodes, which has led to TMChats reaching over 480 Downloads now!  And we are also amazed to see our followers growing from over 22 countries from Australia to the United States, United Kingdom, India, Israel, Singapore, Japan, Germany, Brazil, Philippines, Canada, Pakistan, France, Sweden, New Zealand, Belgium, South Korea, Indonesia, Italy, Colombia, Turkey, and last but not the least, Switzerland! We are truly grateful for your continuous support. Today we’ll explore a very exciting and relevant topic in the ServiceNow ecosphere, leveraging Observability for the enterprise.   And we will be hearing from our host, Julian Furey, Senior ServiceNow Technical Consultant at TMLabs and from our very special guest, Mitch Barnes, Principal Solution Consultant and APJ technical lead from Lightstep, the next-generation observability leader acquired by ServiceNow. Mitch has over 15 years of work experience in the IT and ServiceNow industry and have held a number of roles - from systems admin or SRE in large enterprise customers, to professional services in systems integration companies,  or pre-sales in software vendors. One thing that has remained a constant throughout that time is his fascination with data and how companies can use data to make business and technical decisions. Which is why he absolutely loves working in the observability industry and in particular loves working for Lightstep. As well as hosting, Julian brings insights from over 7 years of experience, majority of it in the ServiceNow and TMLabs ecosphere. He also plays a core role in the creation and delivery of various innovative ServiceNow solutions in the GRC, CSM, ITSM and App Engine space. Tune in by downloading our newest episode and feel free to share with your colleagues and friends. Today also marks the 1-year anniversary of TMChats so many thanks again to all our supporters for empowering our Innovation and Community Podcast powered by TMLabs. If you are also interested to know more about TMLabs or collaborate with us, feel free to reach out in any of our channels below. CONTACT US To find out more, please get in touch: https://tmlabs.com.au/contact-us/ CAREERS ServiceNow Senior Technical Consultants - apply via:  https://www.seek.com.au/job/59152154?tracking=TMC-SAU-eDM-SharedJob-13246&share=li LINKS Website: tmlabs.com.au LinkedIn: www.linkedin.com/company/tmlabs/ Facebook: www.facebook.com/TMLabs-104470212028252 Twitter: @TMLabsAustralia Instagram: @tmlabs_australia YouTube: https://www.youtube.com/channel/UC5BQgz271UL1QbIWZ-BMaAw CREDITS Host: Julian Furey Guest: Mitch Barnes Contributors: Mitch Barnes, Katherine Aquino, Julian Furey, Roneel Datt and Tobias Schwartz  Production: TMLabs, in collaboration with Lightstep  Music: provided by PremiumBeat music