Welcome back to TMChats, our Innovation and Community Podcast powered by TMLabs! On behalf of our Team, we’d like to thank all our listeners for supporting our podcast and downloading all our episodes, which has led to TMChats reaching 600 Downloads now! And we are also amazed to see our followers growing from over 24 countries from Australia to the United States, United Kingdom, India, Japan, Israel, Singapore, Poland, Germany, Brazil, Philippines, Canada, Pakistan, France, Sweden, New Zealand, Belgium, South Korea, Indonesia, Italy, Colombia, Turkey, and last but not the least, Switzerland! We are truly grateful for your continuous support.   Today we’ll explore a very exciting and trending expert program in the ServiceNow ecosphere, the Certified Technical Architect Program.    And we will be hearing from our host, Julian Furey, Senior ServiceNow Technical Consultant at TMLabs, and from our very special guest Amanda Yeates, Solution Architect and Engagement Manager from our Sydney team. Amanda has over 7 years of work experience in the IT and ServiceNow industry and has held a number of roles - from systems admin, developer, engineer, and now as an architect across multiple ServiceNow areas. Amanda is passionate about how innovative you can get when you try to make workflows work better. As well as hosting, Julian brings insights from over 7 years of experience, the majority of it in the ServiceNow and TMLabs ecosphere. He also plays a core role in the creation and delivery of various innovative ServiceNow solutions in the GRC, CSM, ITSM, and App Engine space. Tune in by downloading our newest episode and feel free to share it with your colleagues and friends. Thanks again to all our followers for empowering our Innovation and Community Podcast powered by TMLabs. If you are also interested to know more about TMLabs or collaborate with us, feel free to reach out in any of our channels below. CONTACT US To find out more, please get in touch: https://tmlabs.com.au/contact-us/ CAREERS ServiceNow Senior Technical Consultants  - apply via:  https://tmlabs.com.au/careers/ LINKS Website: tmlabs.com.au LinkedIn: www.linkedin.com/company/tmlabs/ Facebook: www.facebook.com/TMLabs-104470212028252 Twitter: @TMLabsAustralia Instagram: @tmlabs_australia YouTube: https://www.youtube.com/channel/UC5BQgz271UL1QbIWZ-BMaAw CREDITS   Host: Julian Furey Guest: Amanda Yeates Contributors: Amanda Yeates, Katherine Aquino, Julian Furey, Roneel Datt, and Tobias Schwartz  Production: TMLabs  Music: provided by PremiumBeat music