Donna Mondi on why she created a client experience taskforce; the book that made her goals feel manageable, and why she’s reconsidering a role she created on her team that left her too far out of the loop when it came to the firm’s design work.

Ali Budd on how she sets her firm apart in the competition for clients, what it takes to create a safe space for employees and finding the sweet spot where she can play a role in every project.