In this episode, James talks about the way that successful Insight teams approach knowledge systems. Over the last 18 years the IMA has talked to hundreds of Insight leaders and discussed the knowledge systems they wish they had, would love to afford, were developing, embedding… or replacing. And the aspect of these conversations that always stands out is that it’s not really about the systems themselves, brilliant though some of them now are. It’s about identifying what role you need systems to play if you are going to make Insight make a difference in your organisation.