Tune in to our latest podcast episode of Let’s Talk Retail featuring Fahed Ghanim, CEO of Majid Al Futtaim - Lifestyle, as we bring you behind-the-scenes insights, insider tips, and stories that define MAF's retail success.

Dive into the heart of Aseer Region in Saudi Arabia as Mohammad Alawi discusses 'The Point', a retail marvel set to redefine Abha's landscape. Discover how this ambitious project promises to blend tradition with modern retail innovation. For more detail and to connect with Mohammad, please visit their website at www.thepointabha.com/

In this episode, we welcome Paul Maguire - Head of Retail Delivery at Endava. Paul is a retail technology expert with a wealth of experience in leading organizations like Kingfisher, Harrods, and Estee Lauder. Join us as we explore global retail trends and their reflection in the Middle East and North Africa (MENA). Paul shares his unique experiences and insights on MENA's projected e-commerce growth to $57 billion by 2026 and its impact on the retail landscape. Learn about the role of ERP...

In this powerful keynote speech, trust expert Stephen M.R. Covey, Co-Founder of CoveyLink and the FranklinCovey Global Speed of Trust Practice, sheds light on the transformative role trust plays in the retail industry, particularly in engaging Gen Z, Gen A, and Millennials. As the bestselling author of "The SPEED of Trust," Covey reveals how trust is not just a soft, social virtue, but a hard-edged, economic driver with the potential to revolutionize businesses and elevate performance. ...

We bring you an exclusive keynote speech by Ted Souder at The Retail Congress MENA Event. Ted is a former head of industry for retail at Google, given at the retail Congress MENA event. In his speech titled "Embrace the Digital Change," Souder delves into the importance of embracing digital transformation in the retail industry and shares valuable insights on how businesses can adapt and thrive in the ever-changing digital world. From the early days of the internet to the recent pandemic,...

In this episode we are joined by Seb Ingram (www.linkedin.com/in/sebastian-m-ingram), a digital marketing consultant and former content creator with a wealth of experience in SEO and backlink creation. Seb has produced hundreds of high-quality SEO blogs and created content that was used for outreach to create backlinks, helping his company rank for industry terminology and generate inbound leads. As a digital marketing consultant, he attends networking events and uses his expertise to offer...

In this session, we are delightfully happy to have Jing Leng with us. She is the General Manager for this incredible Kids and Baby Apparel Brand, which has taken the globe by storm through its E-commerce platform – Hibobi. And today, we discuss the importance of brand exposure through having Brick & Mortar and its entry into the MENA region.

Together with our long time member Nina Seredai-Udalova, we dive into the reality of the importance of brand purpose and strategy. Nina is the Founder and Managing Director of Ninth Space, a brand strategy and design company which over the years have helped hundreds of companies globally.

Lets dive into the story of one of the biggest loyalty providers in the world, CONIQ and how they plan to conquer the retail world through loyalty. An exclusive interview with Ben Chesser, CEO of CONIQ and Arnaud de Harenne, one of the newest leaders in the team that will support CONIQ's expansion here in the Middle East and North Africa.

How do you turn your desire to improve customer experience for your place from theory into reality? Join us with Alan Robertson, Founder of Air Design to discuss Customer experience for places or otherwise called 'Place Experience' and discover what you need to do to make it.

Featuring the final of 3 parts episode with Michael Ruckman, President & CEO of Senteo. An expert with an incredible background in retail, retail banking, and real estate across all continents of the globe to talk about Customer Experience & Journey, The three faces of Digital for Retailers and the state of leadership in the retail market today. Visit senteo.net to know more.

Featuring the 2nd of 3 parts episode with Michael Ruckman, President & CEO of Senteo. An expert with an incredible background in retail, retail banking, and real estate across all continents of the globe to talk about Customer Experience & Journey, The three faces of Digital for Retailers and the state of leadership in the retail market today. Visit senteo.net to know more.

Featuring the 1st of the 3 episodes with Michael Ruckman, President & CEO of Senteo. An expert with an incredible background in retail, retail banking, and real estate across all continents of the globe to talk about Customer Experience & Journey, The three faces of Digital for Retailers and the state of leadership in the retail market today.   Visit https://senteo.net to know more.   

Middle East is at the forefront of real estate development globally. We have invited Amit Puri, Vice President of DAMAC Properties, one of the leading mixed used developers in MENA to join us and tell us how they see from their eyes the future of our region.

Contrary to popular beliefs, loyalty is not just all about rewards and loyalty per se, it's something more. Let's dive into why Loyalty programs are actually more about Customer Behavior than just simple rewards and retention.  A special episode with Manav Fernandez, from QBF Consulting.  www.qbfconsulting.com

With Bill Kistler, Founder and Managing Partner at urbanOvation. This episode will tackle the causes and effects of disruption for the retail industry and what we can do to face it.

Either driven by passion, demand or the unstoppable trend. We have found our ways to do a new way of retailing, integrating new digital factors that are essential to keep up with the times. With Garry Burrows, Managing Partner of ACR Partners. We will go through what are the new innovative techniques and retail-tech in the market.

With Phil Bedford, Best Selling Author & Owner of Assentive GCC, Shane Philips, CEO of the Phillips Group - In the Panel, David Macadam , CEO of The MECS+R as the Moderator and Richard Dean, Presentor at Dubai Eye 103.8 for the introduction. In this session, we will learn what the employers of today are looking for in their search for only the best of the best talents in the GCC.

An incredible panel session with Phil McArthur - Chairman of McArthur Retail Development Specialists, Paul Firth - Associate Principal of Callison RTKL, Lee Talbott - Retail Portfolio Director of Roshn, KSA, and Amit Puri - Vice President for Leasing, Damac Properties.  To talk about the critical success factors to delivering community as a new format, digital strategy, amenities and wellness.   

Have you ever wondered how travel marketers and tourists approach summer and spring content planning? As the travel restrictions in most regions are now gradually being limited, individuals are now making use of destination marketing strategies to make considerable changes to their messaging plans and content. The significance of destination marketing indeed cannot be denied in the current era. Don’t you think so? However, a significant portion of individuals still seems to be unaware of...

This episode is from the Retail Congress MENA Live Event. In this interesting session, Michael Ruckman, CEO of Senteo, discusses Eyezon, and other current technologies used to enhance the quality of customer contacts and the overall retail experience. These new technologies are already adopted by most forward-thinking companies. Learn how you can improve sales and the quality of customer relationships in this dynamic session with Michael.

While the D2C selling model is becoming popular among brands and product companies, there are several supply chain challenges and complexities involved for businesses in this space. Logistics and supply chain management can make or break a Direct-to-Customers buying experience. On this episode we will cover the challenges, opportunities and threats for a D2C Model. With Raju Dedhia head of Pre-Sales and Enterprise Solution at Vinculum

How do you plan for a rebound that may or may not come? How do you drive your corporate strategy going forward? Technology, changing business models, adapting quickly to pandemics, and updates to services and offerings in the evolving market conditions. The role of a CEO has never been as complicated as it is today. Making strategic decisions based on evolving conditions in the retail industry and consumer behaviors requires a steady vision and faith.

On this episode we have invited two distinguished retail professionals and representatives of Semir Group, Chris Attwel & Lucy Lu. We will talk about the rapid expansion of Semir Group globally and they will help us understand how they were able to do it so fast.