#17 Excellent service is evolving. With Ian Cairns, EVP Customer

#17 Excellent service is evolving. With Ian Cairns, EVP Customer Service.

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Description

As the executive sponsor of the ABLE at JET community and global advocate for accessibility, Ian shares his insights on how we approach the topic at scale in an organization spanning 20 markets. With a career combining digital marketing and customer service across several industries, Ian also shares his vision for the future of customer centricity and empowering customer service professionals to evolve their skillset to match the pace of rapidly developing technology.

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