March 24, 2020  All quality improvement in health and health care shares the goal of standardizing best practices, and ensuring that staff have the skills, resources, and capability to reliably implement proven and better ways of delivering care. But what does it mean to innovate, improve,...

The ability of health care staff to raise concerns or report near-misses is only as strong as leadership’s willingness to listen. As Dr. Neil Baker writes, “psychological safety is quite fragile. People have a strong tendency to avoid speaking up about problems and disagreements.” Dr. Baker...