March 24, 2020  All quality improvement in health and health care shares the goal of standardizing best practices, and ensuring that staff have the skills, resources, and capability to reliably implement proven and better ways of delivering care. But what does it mean to innovate, improve, and solve problems at warp speed during a time of crisis? Tune in to this WIHI to hear IHI's Chief Innovation and Education Officer, Dr. Kedar Mate, talk with host Madge Kaplan about ways health care can...

The ability of health care staff to raise concerns or report near-misses is only as strong as leadership’s willingness to listen. As Dr. Neil Baker writes, “psychological safety is quite fragile. People have a strong tendency to avoid speaking up about problems and disagreements.” Dr. Baker joined WIHI to address the  necessity of honest dialogue and psychological safety in the workplace, achieved in part by better understanding and successfully navigating the power dynamics that exist in...

These days, US health systems are employing numerous efforts to address population health, but sometimes, these efforts fail to align. On this episode of WIHI, IHI’s Trissa Torres and Concord Hospital’s Vice President for Population Health, Betsey Rhynhart, discuss the Pathways to Population Health Compass to understand what it takes for a group to create a comprehensive, aligned population health strategy that unfolds over time.  Featuring: Betsey Rhynhart, MPH, Vice President for...

January 23, 2020 The relationship between workload and stress and the risk this poses for practitioners and patients alike need more attention. On this episode of WIHI, IHI's longtime senior safety expert Frank Federico, RPh, and James Won, PhD, talk about the field of human factors in health care, and the role that human factors can play in reducing today’s work-related stress. Featuring:  Frank Federico, RPh James C. Won, PhD Featured Links:   What is Human Factors in Healthcare? Cognitive...

December 10, 2019  Featuring: John Toussaint, MD, Catalysis Executive Chairman Aravind Chandrasekaran, PhD, Academic Director MBOE, Fisher College of Business, The Ohio State University  WIHI is pleased to present a Special Edition Podcast: Creating a Culture of Continuous Improvement that Outlasts Your Leaders, featuring John Toussaint and Aravind Chandrasekaran.  We can all point to leaders who have championed improvement at our organizations, helping to move the dial and motivate many...

Thanks for listening to WIHI. As an organization dedicated to continuous improvement, we hope you will take a moment to give us feedback on this particular episode of WIHI. We’ll use this information to ensure we keep producing the high-value, cutting-edge conversations on health and patient care. Take the 1-minute survey here: ihi.org/PodcastSurvey.  Date: November 14, 2019  Featuring: Arpan Waghray, MD, System Director, Behavioral Medicine, System Medical Director, Telepsychiatry,...

Featuring: Jamie Beach, BSN, RN, Quality Data Manager, Frankel Cardiovascular Center, Michigan Medicine Diane Lopez, RN, MSN, Clinical Nursing Director, Michigan Medicine Jessical Perlo, MPH, Network Director, Institute for Healthcare Improvement Caregiver burnout is well documented and on the rise. To address some of the underlying issues and improve patient and provider safety, the Institute for Healthcare Improvement (IHI) has developed a framework and set of recommendations known as "Joy...

October 3, 2019 Featuring: Derek Feeley, President and CEO, Institute for Healthcare Improvement Helen Macfie, PharmD, Chief Transformation Officer, Providence St. Joseph Health Kelly Logue, MA, Senior Director of Affordability, HealthPartners The notion of waste in healthcare has expanded in recent years. Today, waste encompasses everything from diagnostic errors and hospital-acquired infections to EHR workarounds and staff burnout. Experts suggest this waste in the US health care system...

September 19, 2019 Featuring: Tejal K. Gandhi, MD, MPH, CPPS, Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI)​ Rear Admiral Jeffrey Brady, MD, MPH, United States Public Health Service, Director, Agency for Healthcare Research and Quality's Center for Quality Improvement and Patient Safety  Helen Haskell, President, Mothers Against Medical Error and Consumers Advancing Patient Safety Jay Bhatt, DO, MPH, MPA, FACP, Senior Vice President & Chief Medical...

Joia Crear-Perry, MD, FACOG, Founder and President, National Birth Equity Collaborative Ebony Marcelle, CNM, MS, FACNM, Director of Midwifery, Community of Hope Kiddada Green, MAT, Founding Executive Director, Black Mothers’ Breastfeeding Association (BMBFA)     Shannon Welch, MPH, Project Director, Institute for Healthcare Improvement (IHI)  A significant rise in maternal deaths in the United States, especially among black women, has recently gotten a lot of public attention. According to...

Stephen Mette, MD, Chief Clinical Officer, interim Chief Executive Officer, Senior Vice Chancellor Clinical Programs, University of Arkansas for Medical Sciences (UAMS) Medical Center​​ Andrea Werner, MSW, Senior Vice President, Bellin Health Systems Kalyn Witak, Talent Acquisition Specialist, Bellin Health Systems Saranya Loehrer, MD, MPH, Head of Innovation, Institute for Healthcare Improvement If you’re looking to learn more about the role health care systems can play in the efforts to...

Victor Tabbush, PhD, Adjunct Professor Emeritus, UCLA Anderson School of Management Robert Scott Dicks, MD, FACP, Chief, Division of Geriatric Medicine and Gerontology; Director, Geriatric Me​dicine, Hartford Hospital Christine Waszynski, APRN, Coordinator, Inpatient Geriatric Services, Hartford Hospital Suzanne Engle, RN, BSN, Director of Care Coordination, St. Vincent/Ascension Jennifer Allbright, RN, BSN, Manager, Center for Healthy Aging, St. Vincent/Ascension It hasn't always been easy...

May 30, 2019 Featuring: John Krueger, MD, MPH, Division Vice President for Quality, CHI Franciscan Joan Maxwell, Patient Advisor, John Muir Health Scott K. Winiecki, MD, Director, Safe Use Initiative, US Food and Drug Administration (FDA) The key components of safer acute pain management systems, along with tools and resources to support new practices, are highlighted in a new IHI report, Advancing the Safety of Acute Pain Management​. In this episode of WIHI, we dive into the report with...

Date: April 18, 2019  Featuring: Thomas H. Gallagher, MD, Professor, Department of Medicine, University of Washington; Associate Chair, Patient Care Quality, Safety, and Value Allen Kachalia, MD, JD, Director, Armstrong Institute for Patient Safety and Quality; Senior Vice President for Patient Safety and Quality, Johns Hopkins Medicine Description: When a patient is unintentionally harmed during medical treatment, how should organizations respond?  Not that long ago, steps like these were...

WIHI: How to Make Patient Safety Easier to Explain and to Champion

Derek Feeley, President and CEO, Institute for Healthcare Improvement (IHI) Angela A. Shippy, MD, FACP, FHM, Senior Vice President & Chief Quality Officer, Memorial Hermann Health System How much thought and preparation go into how you pitch new ideas and initiatives to leaders in your organization? If you've been frustrated by lack of support or buy-in from a leader, it's possible that you did not win that person over at the start. IHI's President and CEO, Derek Feeley, recently penned a...

Beth Daley Ullem, MBA, President, Quality and Safety First Tejal K. Gandhi, MD, MPH, CPPS, Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI) Ruth A. Mickelsen, JD, MPH, Senior Lecturer, University of Minnesota School of Public Health; Chair, HealthPartners Board of Directors​​​​  How well do health care boards oversee health care quality? Trustee oversight of finances has a long track record, while accountability for health care quality is relatively new and...

Date: December 20, 2018 Featuring:Mona Hanna-Attisha, Pediatric Public Health WhistleblowerMaureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare ImprovementVania Deonizio, Healer of Forgotten Wounds Celine Gounder, Storytelling Disease Detective WIHI is pleased to present a Special Edition Podcast, Women in Action: Paving the Way for Better Care, featuring a panel of outstanding women who are creatively and effectively reshaping caregiving, and conversations about...

November 8, 2018  Featuring: ​Brent C. James, MD, MStat, Clinical Professor (Affiliated), Department of Medicine, Stanford University School of Medicine; Senior Fellow, IHI; Former Chief Quality Officer, Intermountain Healthcare Kedar Mate, MD, Chief Innovation and Education Officer, Institute for Healthcare Improvement Kavita P. Bhavan, MD, MHS, Associate Professor Infectious Diseases, UT Southwestern; Medical Director, Outpatient Parenteral Antimicrobial Therapy Clinic, Parkland Health...

Date: October 25, 2018  Featuring:  Andrea Tull, PhD, Director of Reporting and Analytics, Edward P. Lawrence Center for Quality & Safety, Massachusetts General Hospital (MGH)   Aswita Tan-McGrory, MBA, MSPH, Deputy Director, The Disparities Solutions Center Initiatives to reduce avoidable readmissions are the norm in US health systems today, particularly because Medicare fines hospitals with higher-than-expected rates. Health care leaders also recognize that when patients are readmitted...

Date: September 13, 2018 Featuring: Nicole Brandt, PharmD, MBA, BCGP, BCPP, FASCP, Executive Director, Peter Lamy Center on Drug Therapy and Aging; Professor, University of Maryland School of Pharmacy  Florian Daragjati, PharmD, BCPS, Director, Ascension Center of Excellence for Antimicrobial Stewardship and Infection Prevention Lynn Deguzman, PharmD, BCGP, Regional Clinical Operations Manager, Kaiser Permanente Leslie J. Pelton, MPA, Senior Director, Institute for Healthcare...

Date: August 9, 2018   Featuring: Barbara Balik, RN, EdD, Co-Founder, Aefina Partners, and Senior Faculty, Institute for Healthcare Improvement (IHI) Kris White, MBA, RN, Co-Founder, Aefina Partners, and Faculty, IHI Helen Macfie, PharmD, FABC, Chief Transformation Officer, MemorialCare   Most hospitals are understandably preoccupied with patient experience scores. High-performing organizations worry when their scores plateau, and those with mediocre scores wonder why their attention to...

Scott Zeller, MD, Vice President of Acute Psychiatry, Vituity Robin Henderson, PsyD, Chief Executive, Behavioral Health, Providence Medical Group Oregon and Clinical Liaison, Well Being Trust Vera Feuer, MD, Director of Pediatric Emergency Psychiatry, Northwell Health Mara Laderman, MPH, Director for Innovation, Institute for Healthcare Improvement (IHI)​   ​For all that emergency departments (EDs) do to stabilize individuals and save lives, they’ve never been the ideal place for patients...

Corey Waller, MD, MS, FACEP, DFASAM, Addiction, Pain, Emergency Medicine Specialist; Managing Partner, Complex Care Consulting, LLC; Chair, Legislative Advocacy Committee for the American Society of Addiction Medicine (ASAM) Catherine Mather, MA, Director, Institute for Healthcare Improvement (IHI)   About 5 percent of patients in the US are individuals with complex needs. Many show up at hospital emergency departments with a combination of physical, socioeconomic, and behavioral health...