This episode features an interview with Warren Shoulberg, award-winning journalist and consultant for the retailing and home furnishings industries. He is a regular contributor to The Robin Report, Forbes.com, The Business of Home, and his own blog, Stupidbusiness.com. On this episode, Warren gives us his take on a wide range of contemporary retail issues, including technological innovation and supply-chain backlog, and shares why he dislikes the terms “brick-and-mortar,” “omnichannel,” and “upholstery.”