The Toll House Cookie Conundrum with Orchid Bertelsen, Head of Consumer Experience, Strategy & Innovation at Nestlé USA
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Description
This episode features an interview with Orchid Bertelsen, Head of Consumer Experience, Strategy & Innovation at Nestlé USA. With over 30 brands in her portfolio, Orchid has spent the past ten years evaluating and testing emerging technologies like artificial intelligence, voice assistance, and AR/VR.
On this episode, Orchid discusses the connection between consumers and cavemen, the rise of social commerce, and Ruth the Cookie Coach.
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