This episode features an interview with Brian Coupland, Senior Vice President of Merchandising at Staples US Retail. With 20+ years of experience leading enterprise innovation and transformation initiatives, Brian helps drive merchandising strategy and operations across the entire Staples U.S. retail network. On today’s episode, Brian discusses the importance of getting close to the customer, change management, and working with small businesses and makers through the Staples Connect “Breakthrough Project.”