In this episode, I'm talking to Mary Poppen, Chief Business and Chief Customer Officer at Involve.ai and author of the book "Goodbye, Churn. Hello, Growth!" We discussed the qualities of successful leaders, the importance of listening and collaboration, and how to create allies in the boardroom. Mary shares invaluable advice for women in leadership roles and her insights on putting customers at the centre of a business.  Join me as I explore Mary's experience in the world of customer success and her strategies for fostering customer loyalty and reducing churn. Fun facts about Mary: Mary is an extrovert, who formerly aspired to work with killer whales when she was 16 years old, and enjoys the variety in her workout routine.In her own words, she's a mom first, then a wifeHer interests include wellness coaching and wine tastingMary shares advice for those seeking career opportunities, emphasizing the importance of raising your hand and making your interests known. She also encourages women to apply for roles even if they don't have all the experience listed in the job description, citing research that shows men are more likely to apply for roles they think they can do, while women may hold back unless they already have proven experience. In this episode, you'll learn about:  [00:02:49] Wellness and Wine Tasting[00:06:27] Pioneering Customer Success [00:08:31] Raising your hand for opportunities[00:12:13] Leadership and skill development[00:17:18] "Not my job" culture[00:23:13] Sales to customer experience handoff[00:27:55] Women in Leadership[00:30:11] Creating Allies in the Workplace[00:34:23] Building customer-centric companiesMary also shares tips on finding opportunities in your organization, such as raising a hand and expressing interest in new roles or projects. She encourages listeners to go after opportunities even if they don't have all the experience required and to not underestimate their potential contributions. Mary also highlights the importance of personal branding for career growth and finding a supportive tribe of mentors and coaches Follow Mary! Get Mary's book About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast: Subscribe to the Newsletter Website LinkedIn Marija Skobe-Pilley, the Founder and Host Instagram: @womenincspodcast Join the FREE Women in Customer Success Network! ⭐️⭐️⭐️⭐️⭐️ 'I love listening to the Women in Customer Success Podcast! -- If that sounds like you, please rate, review and follow my show so I can support many more women - just like you - who are looking to step up in their Customer Success careers! Mari...