CPGs have an urgent need to move beyond cookies, making customer opt-in and consent critical – and they can do it. Customer identity helps brands improve acquisition and checkout rates, improve personalization, and foster loyalty.

Author, actor, on-air host, and TED Speaker Bevy Smith gets candid about her life and career while sharing an optimistic message for us all—when it comes to life after 40, "it gets greater later."

Chinisha Scott, "The Daily Show" Segment Director, discusses "difficult women", why women who ask questions are labeled, and why it's driving a revolution in the workplace.

Win Rosenfeld, President of Monkeypaw Productions, ('Get Out' (2017), 'BlacKkKlansman' (2018) 'Us' (2019), 'Nope' (2022)), discusses the intersection of industry and art, and how to tell stories that amplify art from marginalized voices.

When is it time to move? When is it time to stand still? How do you get to know yourself well enough to know the answers to those questions? Guest Brenda Castañeda shares her journey of starting a new career and moving to another country.

During this intro episode of sub·ver·sive, creator and host Cali Green outlines what to expect from Series One of #SUBVERSIVEPOD, featuring conversation highlights from guests, including: Bevy Smith (Bevelations), Chinisha Scott (The Daily Show), Mohit Arora (Fatemakers), and April Reign (#OscarsSoWhite).

The evolution of shopping has created consumers who expect buying to be simple, no matter when or where they start or resume their journey. New consumer research reveals the preferred ways people want to shop and engage in 2022.

Customer habits have changed, from how we consume + buy to how we watch movies + TV. Learn how top brands are keeping customers loyal and engaged in real-time – and for the long term.

We recap the brands with the best customer service for 2022. What does a great customer service brand looks like? What can we can learn from those brands to put into practice today?

We're trending towards a cashless society. How do you decide what the right alternative payments are for your company? And what should you consider when looking for partners to deliver them? We discuss.

Customer journey maps can be useful to document the full experience being your customer. But are we doing it right?

Customer Identity and Access Management. What is it and why did it come about? Hear the history and evolution of CIAM from three industry veterans.

Learn about consumer trends that are likely to continue through the 2021 Black Friday retail season. Gabrielle Pastorek, Retail Analyst at Finder.com joins for a great conversation.

Distributors operate in an extremely low-margin world where every dollar, and minute, can make or break an organization’s profitability. Magnus Meier, VP at SAP, and Erik Severinghaus, EVP at Conexium, join to discuss how order entry can be a key place to regain precious margins.

Anyway you want it, that's the way you need it. And Online Metals can deliver it. Hear the digital transformation story with guests Shawn Lynam and Greg Raece from Online Metals (A division of thyssenkrupp), along with guest hosts Nick Wood and Jodi Simmons.

Taking time for tanning and sleeping. Be sure to check out the rest of our great episodes in the meantime! Presented by the-future-of-commerce.com

What are "data driven" customer experiences really? We discuss.

New customer service strategies are needed to meet the rising expectations from customers and business. So what are they? Sarah Bell, Principal Applications Consultant at Capgemini and John Heald, VP at SAP Customer Experience join to discuss.

New customer service strategies are needed to meet the rising expectations from customers and business. So what are they? Sarah Bell, Principal Applications Consultant at Capgemini and John Heald, VP at SAP Customer Experience join to discuss.

Products and Services have become commodities in a lot of industries like Telco, Insurance and Utilities. How can companies differentiate by expanding into new business models or enlarging their portfolio?

Products and Services have become commodities in a lot of industries like Telco, Insurance and Utilities. How can companies differentiate by expanding into new business models or enlarging their portfolio?

Direct to consumer commerce massively grew in 2020 and is expected to continue to grow. Are equipped to jump into the mix? Paul Smith, Global Industry Principal for Consumer Products at SAP CX joins to discuss.

Direct to consumer commerce massively grew in 2020 and is expected to continue to grow. Are equipped to jump into the mix? Paul Smith, Global Industry Principal for Consumer Products at SAP CX joins to discuss.

There’s much debate about the role of salespeople in a digital world. But as organizations are deciding their sales strategies, there are several points to consider about how, where and when to leverage sales relationships (handshakes) vs. digital self-service (hands-off). Jodi Simmons, B2B CX Insights Director at SAP joins to discuss.