Ximena Vengoechea is a user researcher, writer, and illustrator whose work on personal and professional development has been published in Inc., The Washington post, Newsweek, and Huffington Post. She is the author of the new book, 'Listen Like You Mean it: Reclaiming the Lost Art of True Connection'. This episode is brought to you by: Otis Unidragon Puzzles Use code 'beyond' for 10% off