Episodes
Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year. Topics
00:00 Welcome/Intro
02:35 What the advocates are doing
15:44 Dos and Don'ts for...
Published 05/01/24
As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos Topics
00:00 Welcome/Introductions
12:18 Why demos?
14:25 The audience
17:19 Good demos vs bad demos
21:08 Preparation planning
28:21 Delivering the demo
30:53 After the demo
34:32 Contact info
35:33 Outro
Links
Anoosha Garimella
Amit Kumar
Highlights
Who - Know your audience...
Published 04/17/24
Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release. Topics
00:00 Welcome
01:21 Intros and Thoughts on Washington DC release
04:31 Thoughts on AI
07:16 ServiceNow career storiees
12:29 Advice for people starting their ServiceNow journeys
15:41 Outro
Links
Video: Full keynote
Check out the other ServiceNow podcasts.
See...
Published 04/03/24
It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck. Topics
00:00 Introduction
01:59 History of Break Point
04:16 Relationship with Siblings
06:51 Chuck's Wife, Donna
13:09 Conventions
16:16 Exploratory Career Path
21:11 Story of "The Bowtie"
26:43 Battle with Cancer
32:36 Knowledge
38:57 Lasting Impact at ServiceNow
42:15 Finding Passion in a Career
45:20 Conclusion & Surprise!
Links Check out the other ServiceNow podcasts.
See...
Published 03/20/24
Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success. Topics
00:00 Intro/Welcome
05:33 Flow Designer overview
09:17 Why Workflow Studio
11:34 FAQs
14:35 Support for legacy workflow editor
16:08 The roadmap
23:18 Advice for newcomers
25:01 Contact info
26:11 Outro
Links
Jingfei Chen on LinkedIn
Check out the other...
Published 03/06/24
We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is. Topics
00:00 Welcome/introductions
12:57 SDK Overview
18:40 Who is it for?
23:25 How it works
27:04 Recommendations for using the SDK
29:39 Syncing
32:34 Security
34:31 Supported NPM packages
36:41 The roadmap
40:23 SDK at CreatorCon 2024
42:21 Contact info
43:39 Outro
Links
@servicenow/sdk - npm
LinkedIn Jay Couture
Install the ServiceNow...
Published 02/21/24
Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release. Topics
00:00 Intro/Welcome
01:39 #5
07:26 #4
14:21 #3
20:34 #2
25:19 #1
32:12 Outro
Links
Content calendar
Washington D.C. Release Notes
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Published 02/07/24
It doesn't matter what your background is - if you're thinking about getting into ServiceNow or know someone who is, we have a story for you... Topics
00:00 Welcome/Introduction
08:19 Career transition to ServiceNow
09:48 The different programs
13:56 Author
16:02 Success stories
25:40 Career highlight
28:28 Words of Advice
31:50 Contact info
32:29 Outro
Links
LinkedIn
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Published 01/24/24
To go from ServiceNow Admin to Certified Master Architect is an incredible journey. Our guest today shares his insights on how he made that happen and why. Topics
00:00 Welcome/Introduction
06:38 Before ServiceNow
08:06 Getting started on ServiceNow
09:16 Best part of the job
11:02 From admin to CMA
13:10 Motivation
17:32 The ServiceNow Magician
22:03 Career highlight (so far)
24:01 Continuous improvement
26:11 What did you learn this week
27:56 Words of advice
29:49 Contact info
30:37...
Published 01/10/24
2023 has been quite a busy year for us all. In this episode, we're joined by our fellow dev advocates to go over our own top 5 lists and a quick peek at what we're looking forward to in 2024. Topics
00:00 Welcome/intro
02:03 Number Five
09:32 Number Four
17:34 Number Three
24:55 Number Two
35:19 Number One
47:39 Looking forward
50:31 Outro
Links
Kali Alexander's 100 days of ServiceNow
Beyond The Title Podcast
Offline with the Radio Bros
ServiceNow Portfolio Development Group...
Published 12/27/23
A glance at a job listing board and a little hard work could lead you to a career, MVP status, speaking opportunities, and even winning a hackathon. Our guest today shares her story. Topics
00:00 Welcome / Introduction
07:01 Career Beginning
09:05 Passions on the Platform
10:02 Growing Alongside the Platform
11:28 Knowledge23 Experience
15:38 Career Goals and Trajectory
17:41 ServiceNow MVP Program
19:02 Words of Advice
20:33 Outro
Links
Slack Channel Profile
LinkedIn
Check out the...
Published 12/13/23
Our 2023 World Forum conferences and CreatorCon have wrapped up. While I was out, I had the opportunity to speak to a number of terrific people. I invite you to join me as I travel to four cities in four weeks and share their stories. Topics
00:00 Welcome and introduction
01:30 Saaniya Chugh
04:32 Ram Prasath Thirubalan
08:41 Viorica Bolohan
11:40 Jerin Thenayan
14:37 Carleen Carter
18:07 Martin
19:18 Raff
20:34 Shae
22:20 Zina Naghmouchi
29:11 Kopal Garg
34:23 Abey Ahmad
Links
Abey...
Published 11/29/23
App Engine is one of ServiceNow's flagship products for low-code and pro-code developers. In this episode, we talk to a VP who can give us a hint of what's coming. Topics
00:00 Welcome/Introduction
05:23 App Engine defined
06:23 App Engine products
07:36 What goes into each release
09:37 Gen AI and low-code
13:36 Washington D.C. and beyond
16:25 New skills required
17:47 Changes in developer's world
21:01 Compliance
22:24 Words of advice
24:23 Contact info
24:59...
Published 11/15/23
Generative AI is all the rage in 2023. Our guest today is here to discuss all the hot features we've got in our Vancouver release. Topics
00:00 Welcome/Introduction
08:59 The ServiceNow AI journey
10:55 Where to find generative AI
20:36 But wait, there's more
23:52 Where Gen AI doesn't apply
26:54 Governance
29:57 The release cycle
31:20 Dev skills
34:05 The roadmap
37:17 Advice for new devs
39:24 Contact info
40:31 Outro
Links
LinkedIn
ServiceNow Developer YouTube...
Published 11/01/23
We know you're working hard to build awesome apps on the Now Platform. Did you know, we've got a contest where you can showcase what you've done and win some prizes? In this episode, we speak with some former winners to get their insights to help you be a contender for the future. Topics
00:00 Welcome/Introductions
08:19 The Devvies Defined
09:46 The winning application
11:28 The submission process
13:15 The video
15:44 The grill session
16:38 What can we improve?
19:06 Defending the...
Published 10/18/23
There's a lot to consider when you first start building an app or configuring a process on the platform, not least of which is how you are going to test those changes. In this episode, we have two returning guests to help us understand how to navigate those thoughts. Links
NowCreate
LinkedIn: Harshdeep Garg
NowLearning ATF Micro-cert
ServiceNow Docs: ATF
LinkedIn: Raghuveer Moorthy
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Published 10/04/23
Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards. Topics
00:00 Welcome/Introduction
09:03 Big mistake
11:29 Platform passion
14:19 The other side of the world
16:34 MVP
21:29 Belonging groups
25:18 Career Highlight
26:27 What's next?
27:54 Words of advice
29:11 Contact info
29:47 Outro
Links
Belonging groups
LinkedIn
Website
Check out the other ServiceNow...
Published 09/20/23
Regardless of who you are, you've likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and sometimes not. In this episode, we'll be covering a book we recently read with everyone. Topics
00:00 Welcome/Introduction
04:06 Purpose
08:19 Who
10:54 Location
15:45 The role of the host
28:22 Timelines
34:41 What's in it for devs?
39:50 Resources
40:40 Outro
Links
Amazon link to the book
Check out the other ServiceNow podcasts.
See...
Published 09/06/23
We've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home. Topics
00:00 Welcome/intro
06:12 Life before ServiceNow
07:40 Carleen's start with ServiceNow
08:38 MVP - sharing and training
11:24 CMA and its meaning
15:17 The next generation
18:38 RiseUp!
19:21 Knowledge memories
23:50 Keynote speaker
24:37 Career highlight and forecast
27:00 Words of...
Published 08/23/23
The Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform – so come on along! Topics
00:00 Welcome/introductions
01:22 Our top 5 list of favorite features
32:48 Call to action
34:08 Outro
Links
Vancouver content calendar
Vancouver release notes
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Published 08/09/23
With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights. Topics
00:00 Welcome/introductions
04:46 Upgrades in the early days
11:30 Upgrade improvements today
17:57 Products requiring more focus on upgrades
20:59 When things go awry
25:56 Upgrade timeframe
30:44 What to do when you find a show...
Published 07/26/23
You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that. Topics
00:00 Welcome/introductions
04:45 CMA/CTA programs
09:14 Crafting your message
11:16 Horses for courses
12:44 Short presentations
14:51 Example: Key messages
16:04 Example: Supporting statements
19:52 Example: Objection Handling
23:07...
Published 07/12/23
Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space. Topics
00:00 Welcome/Introduction
03:30 Rob's content
04:58 The idea vault
08:59...
Published 06/28/23
Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks. Topics
00:00 Welcome/Introduction
04:59 Overview
09:10 Developer awareness
12:24 Examples
15:19 What works
17:21 Business smart customization and the...
Published 06/14/23