The Client Experience Matters
Listen now
Description
Client experience is at an all-time low across the board. We recently moved from Austin to Atlanta and the moving truck had a few other houses to deliver before they could get to ours, so we had to stay in a hotel. Between the tablecloth we had to use as a blanket, the overwhelming smell, and the expensive and horrible breakfast, we checked out early. We are seeing this everywhere. Companies blamed it on Covid, but we are long past that excuse. Many are deciding not to hire, to let their client experience suffer, and keep the price the same, or higher, because it’s better for their bottom line. As high end coaches, we need to step out and make sure our client experience is worth the price. Is there support inside your container that helps when they get stuck? A client that feels seen and cared for will usually not ghost you. They will finish your program and you’ll have their loyalty forever. Visit iwantclientscashandcredibility.com to learn more! Music credit: “Orange Sunset” by One Wave A Podcast Launch Bestie production
More Episodes
Published 06/27/22
Imagine being able to market your program with a 99% success rate. Imagine being able to honestly make that claim. What would that do to make you stand out from the rest? Think of airlines. Commercial airlines have far fewer seats available than people who want them. They don’t guarantee that...
Published 06/27/22
Welcome to season 2! In this season we’re going to talk a lot about high ticket offers and how to actually sell those offers. But, how do you actually build a high ticket offer? What if you don’t believe your offer will sell? I’ll start with a story. My grandfather was called multiple times to...
Published 06/27/22