On this episode of Driving Insights, we dive into the world of "PICNIC" situations in the service department - those pesky cases where a misunderstanding about a vehicle's features leads to wasted time and resources. From thorough staff training to clear customer communication, we'll cover the strategies you need to keep your service lane running smoothly and efficiently. Don't let knowledge gaps put the brakes on your productivity! Episode 08 Homework - ⁠⁠Download --- Send in a voice message: https://podcasters.spotify.com/pod/show/m5ms/message