People-pleasing can feel like a virtue as you’re praised for being agreeable and accommodating, but what about the toll it takes on our well-being? The impact is often subtle, creeping into various aspects of our lives, leaving consequences that are more profound than we realize.

The foundation of service excellence lies in the ability to truly understand customers. Emotional Intelligence will empower us as service providers, to tune into the emotions and needs of your customers. By empathizing and actively listening, we can anticipate and respond to those needs effectively. And this level of understanding fosters trust and loyalty

Emotional intelligence is about recognizing the interconnectedness of emotions and actions. This is especially important when dealing with loss – in life and in the workplace. When we understand the emotional impact of a loss on ourselves it helps us to be more intentional about getting the support we need, either from ourselves, our managers, colleagues or from a professional.

As we approach the final quarter of the year, it's the perfect time to reflect on your goals and make a strong push towards accomplishing them. In this episode, I'll share valuable tips and strategies to help you finish the year on a high note and set yourself up for success in the year ahead.

Birthdays are more than just occasions for cake and presents. They mark the passage of time and offer a unique opportunity for personal reflection. While the actual day of one's birth holds its own significance, the entire birthday month can serve as an extended period for introspection and self-discovery. Hello September, Happy Birthday To Me!

Agility is about adaptability - the ability to pivot, to respond swiftly to new challenges and opportunities. It's about acknowledging that change is the norm, and our success lies in our capacity to embrace it. In a landscape where the only constant is change itself, those who can swiftly adjust their strategies, tactics, and approaches are the ones who will thrive.

Understanding our emotions and those of our colleagues can provide valuable insights into why we’re feeling stuck. By identifying our triggers, fears, and motivations, we can gain a deeper understanding of what's holding us back.

When you're emotionally intelligent, you can navigate the complexities of your feelings, which is essential for motivation. Emotional Intelligence enables you to connect with your intrinsic motivations - those deep-seated desires and passions that drive you from within. By understanding what truly resonates with you, you can align your goals with your values and create a powerful source of motivation that doesn't waver.

An EQ Change-Maker is someone who not only harnesses the power of their own emotions for personal & professional change but also influences and inspires positive change in others. It's about being a catalyst for growth, and transformation – a willingness to step outside of your comfort zone & embrace change, motivating others to do the same. Being a change-maker at work can have a significant and positive impact on your professional growth.

Extending yourself grace means embracing self-compassion - allowing yourself to feel, and pause from the ‘doing,’ from the daily hustle to take the time out you need to refuel & recharge. It means giving yourself a break when you fail to achieve the milestones that you’d set. It means giving yourself a breather when the going gets tough & you need a time-out. It also means forgiving yourself when you mess up & fall short of your expectations.

In this EQ@Work Podcast episode, as part of a series to celebrate mental health awareness, Mucha shares strategies for Overcoming Performance Anxiety

I am one of those people who can’t seem to stop “doing…” And for the longest time I wore my doing-ability as a badge of honour, proud of my ability to push down the feelings of overwhelm to deliver on tasks and assignments, validated by the applause or appreciation I received. But I have learned that dealing with the feelings of being overwhelmed every day isn’t sustainable. And trying to just ‘push through’ only leads to something much worse: burnout. In this episode, as part of the series...

I didn’t think depression was real until I experienced it for myself. I figured it was one of those ‘western’ ailments – used as an excuse by people who were not strong enough to deal with life. Boy was I wrong. Mental health challenges are real! As part of a series of episodes dedicated to mental health awareness month, this episode explores why your feelings matter

Because fear is uncomfortable & often keeps us stuck, blocking us from moving, it’s easy to see fear as the “bad guy” & people often talk about fear as a “bad feeling” or a “negative emotion” – or even weakness. A more useful view is that fear, like all emotions, is a message – insight from yourself to yourself that you need to pay attention to. Reading the message takes Emotional Intelligence – which is thoughtfully using the data from our feelings to make better decisions.

The current state of global mental health is a cause for concern.  And it seems to be getting worse.  The pandemic, unsurprisingly, generally eroded people’s mental & emotional wellbeing.  But declining mental health goes back before the pandemic started.  The WHO reports a 13% rise in mental health conditions since 2017.  This is a long-standing issue.  And it is a conversation that we need to have more often.  Our mental health affects how we think and feel about ourselves and others,...

Over the last few days, I have been struck again by how powerful our emotions are. I found myself in a funk & as I pulled out my EQ arsenal – ready to do battle & get myself back on course, I marvelled at how easy it is to get stuck in emotional patterns that do not serve us well. Listen to this episode as I share some key insights about the power of emotions

International Women’s Day gives us an opportunity to celebrate women – and the strides that they have made. It is a global holiday celebrated annually on March 8 as a focal point in the women's rights movement, bringing attention to issues such as gender equality, reproductive rights, and violence and abuse against women. Across the globe, women are recognized for their achievements without regard to divisions, whether national, ethnic, linguistic, cultural, economic or political. As the...

On the 3rd Jan, 2023 – my siblings & I laid my mom to rest. As I reflected on her life, as I prepared to delivery her eulogy, I was struck by the many lessons I had learned from her. My mom was not perfect – which human is, but she remains the biggest influence on my life, and a credit to the woman I am today. In this 1st episode of a new season, representing the new season of my life, I share 3 lessons that I learned from her life. The Lord gives & the Lord takes away, blessed be...

Self-doubt is characterized by feelings of uncertainty regarding one or more aspects of the self, and it’s normal to experience feelings of doubt when we are faced with new or challenging situations. The challenge is when it becomes debilitating – stopping us in our tracks, causing us to sabotage our progress towards our goals. Emotional Intelligence can help! Tune into this episode as I share how

‘Imposter Syndrome’ is defined as a collection of feelings of inadequacy that persists regardless of the levels of success achieved. The reality is that for most people who push themselves to succeed & take chances – whether male or female – they will inevitably be plagued by some element of Imposter Syndrome. Tune in to this episode of the EQ@Work Podcast & learn how Emotional Intelligence help to navigate that persistent feeling of inadequacy, the belief that somehow you do not...

We’ve all done it at some time or other. We put off starting on a task we dread, we continually delay finishing a particular project, or keep relegating a tough conversation with a colleague around setting boundaries to the bottom of the to-do list. Procrastination is the mother of all demons and can literally stop you in your tracks from achieving all that you desire. Listen in as I share tips on how you can manage the tendancy to procrastination

Mindfulness means paying full attention to something with an open & non-judgmental attitude. It means slowing down to really notice what you're doing. It has been described as both a skill & a way of being. And research shows that mindfulness has a positive impact for individuals & teams at work. Listen in as I explore how to get started with mindfulness

As I walked on stage, I whispered a prayer & told my story. The story of how God’s desire for me exceeds my highest expectation. He wants so much more for me! He wants to give me more. He wants to make me more. He wants to transform me into His likeness and His plan for me is limitless! Tune in to this episode & learn more about my Engage Story

September is my birthday month so I have a lot to give thanks for – but I have learned that and ‘attitude of gratitude’ is just that – an attitude, a mindset that flickers to life even in difficult circumstances when on the face of it, there is nothing much to give thanks for. I like the way Larissa Gomez puts it; “Being thankful is not always experienced as a natural state of existence, we must work at it, akin to a type of strength training for the heart.” In this episode, I share tips on...