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Mission.org
Experts of Experience
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and...
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Ratings & Reviews
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5.0 stars from 9 ratings
“🌟🌟🌟🌟🌟”
sunny_daysie via Apple Podcasts ·
United States of America ·
10/30/23
Looking forward to this
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“The customer experience is and will always be at the center of the marketing journey..I wanna hear from those cx leaders on the front lines.”
Snervin via Apple Podcasts ·
United States of America ·
10/26/23
Looking forward to this!
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“What a timely show that provides unique insights into customer experience by highlighting the valuable lessons learned from industry pros. It's a must-listen for those seeking to improve their understanding of customer-centric approaches and challenges. Highly recommend!”Read full review »
iMatt1980 via Apple Podcasts ·
United States of America ·
10/26/23
Recent Episodes
On this episode, Joey Coleman, Chief Experience Composer at Design Symphony, dissects the connection between employee experience (EX) and customer experience (CX). Joey highlights the importance of understanding the emotional journey of both customers and employees and how it impacts their...
Published 05/29/24
Published 05/22/24
On this episode, Chris Zlocki, Global Head of Client Experience for Collier's Occupier Services, explores the changing landscape of commercial real estate in today’s world. Chris emphasizes the importance of being a proactive and consultative partner to clients, understanding their needs, and...
Published 05/22/24
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