In this podcast episode of Insurance Marketing I share 17 more actionable ways to boost your agency's client loyalty and customer retention. This is the second of 2 podcasts about the subject. In this episode I'm discussing the second 17 and in the prior episode I discussed 17 other ideas. Click Here to Subscribe via iTunes Listen to this episode to find out: Why it should never be a slow month in your agency. The secret to following up with your customers about their claims without getting yourself in trouble. Why measuring the lifetime value of clients can improve retention. Why blaming yourself for problems instead of blaming others  improves customer satisfaction. Even when it's not your fault! The best times to follow up with brand new clients. How to reward your employees for retention in a way that everyone is involved but the responsibility isn't spread too thin. How customer surveys improve loyalty even if you don't listen to anything your customers say! Another reason selling on price will burn you in the end. And much much more! Right Click Here to Download the MP3 Resources mentioned in this podcast include: Article about how to talk about discounts more. Read the 34 Sales Language Tips for Insurance Agents Here. If you find this info helpful and would like to say thanks, click here to leave a 5 star review on iTunes. Every 5 star review makes me smile and scream out loud with excitement! Thanks for joining me, John