Relationship building has always been a key ingredient to becoming the trusted partner to your most important customers. And an age-old question is whether a salesperson needs to be naturally good at it or whether relationship and rapport building is a skill that can be taught. This episode’s guest is Master NLP Trainer, Performance Coach and Equine Learning Specialist - Lisa Brice. She’ll be sharing her insights on: • how we can fine tune our rapport building across digital platforms, • the role that our core beliefs play in generating success in sales and • the importance of coaching to maximise performance. In our continual pursuit of sales success with our key customers, it really is all about identifying the difference that makes the difference. - - - Lisa Brice BIO: Lisa is a highly-acclaimed and qualified international trainer, personal performance and leadership coach, and business consultant, who specialises in enhancing people’s potential and leadership development. She has worked with small independent businesses to global franchise operations, large corporate companies and public sector organisations, including Royal Institute of Chartered Surveyors, Delancey, Phillips, Carlsberg, Chartered Institute of Insurers, XPO, Get Living London, Sky, Ernest Young, Greencore, Winkworth, Rentokil, Land Registry and many others. She not only has incredible experience, she also holds an impressive list of qualifications – some of which are: CIPD Trainer, ANLP Master Trainer, NLP Trainer &Master Practitioner, Dip CMI Strategic Business Coaching, Licensed HeartMath® Trainer and Coach, and Systemic Coaching and Constellations Practitioner. David Ventura BIO: David is the principal KAM consultant & Managing Director at KAMGuru.com, a specialist Key Account Management training and consultancy business, based in the UK. David is a Speaker, Author and Performance Coach with more than a decade of hands-on and consultative experience in sales and management roles in the leisure, entertainment and telecoms industries.