How has the last 12 months been for you and your business? At the time of recording this episode, it’s been a year… to the day…that I delivered my last ‘in person’ seminar for a group of Chief Executives in Leeds. By then, we had already stopped shaking hands with people and we were pouring copious amounts of antibacterial gel over our hands at every opportunity. The juggle struggle has been real and balancing work, family, home-schooling, friendships and our own mental health has often felt like too many things to do! For many, there have been moments of joy, basking in the glorious sunshine in the spring of 2020, trying to become ‘Tik Tok famous’ and starting lockdown or furlough projects. And for others, the last 12 months has been incredibly tough, trying to stay optimistic and upbeat in difficult market conditions, knowing that their performance really will determine the survival chances of the business. Whichever camp you find yourself in, I’d really encourage you to listen to this episode, hear my reflections on the last 12 months on how KAM Pros have been managing their relationships with their most important customers. AND – what it means for the future of those relationships. - - - 𝗗𝗔𝗩𝗜𝗗 𝗩𝗘𝗡𝗧𝗨𝗥𝗔 𝗕𝗜𝗢: David is the principal KAM consultant & Managing Director at KAMGuru.com, a specialist Key Account Management training and consultancy business, based in the UK. David is a Speaker, Author and Performance Coach with more than a decade of hands-on and consultative experience in sales and management roles in the leisure, entertainment and telecoms industries. =========