Here are the questions Richard answers in this interview: What does Costa Rica’s Call Center do? What's the biggest problem that you solve for your clients? What makes Costa Rica’s Call Center special or unique? Who’s your ideal client? How do your clients typically connect with you and then how do you market to them? What are some of the tactics and strategies you use to get around gatekeepers? What do you look for in hiring a call center agent?  Do you start from scratch or are you looking for a particular personality? What top challenge or two challenges are you experiencing in the call center business that maybe somebody in my network or myself could possibly help with? Where can people find you if people wanted to reach out?