In this episode, Brent Smart, CMO of Telstra, shares his insights on marketing, advertising, and creativity. He discusses his favourite Christmas ad, the importance of creating the conditions for great ideas, and his experience transforming NRMA Insurance. Brent also shares his thoughts on the challenges of network agencies and the need for a new agency model. Takeaways Create a culture that is hard on the work but kind to the people to foster creativity.Focus on the strategic fundamentals and brand positioning to create impactful work.Momentum is crucial for success in marketing and advertising.Network agencies face challenges in adapting to the changing industry landscape.A new agency model that combines the strengths of independent creative agencies and network agencies can lead to better results. Chapters 00:00 Introduction and Favorite Christmas Ad 04:46 Love: Creating the Conditions for Great Ideas 07:25 Transforming NRMA Insurance 12:05 Building Momentum and Transforming Brands 19:19 Hate: Challenges of Network Agencies 30:34 Creating a New Agency Model Hosted on Acast. See acast.com/privacy for more information.