How do you deal with angry clients? It's not what you might think. The latest studies show, it's not about an apology. It's about generating solutions to the problem you (or your staff) created. The more focused you are on problem solving, the happier the client will be. Most surprising, coming...

Attorney Thom Goolsby shares more wisdom from his 25 years in the trenches. Learn how to use a few spare minutes during your day to chart your course and plan business and personal growth to achieve extraordinary results. As with all of his podcasts, Thom gives clear, easy to follow directions...