How do you deal with angry clients? It's not what you might think. The latest studies show, it's not about an apology. It's about generating solutions to the problem you (or your staff) created. The more focused you are on problem solving, the happier the client will be. Most surprising, coming up with the best solution ranks number two to brainstorming skills. It may be time to retrain your staff and rethink the way you handle irate clients in the future. If we can help, contact me:...

Attorney Thom Goolsby shares more wisdom from his 25 years in the trenches. Learn how to use a few spare minutes during your day to chart your course and plan business and personal growth to achieve extraordinary results. As with all of his podcasts, Thom gives clear, easy to follow directions and hacks to help his fellow attorneys make the most of their practices. Listen, learn, apply and succeed!

You must train your clients from the first meeting what to expect with their case. Not only should you "Under-promise and over-deliver," but you must set reasonable expectations for all aspects of the case: potential results, communication and workload. This podcast is full of great tips to save time and energy when communicating with clients, plus several methods for keeping the clients busy and off your back. Enjoy!

The foundation of success for your law firm is built upon the answer to one word: Why? This podcast explores the mistakes many attorneys make by focusing on what their firm does and how to attract clients, rather than addressing a more basic question. Most marketing stumbles occur when law firms attempt to manipulate potential clients into hiring them, rather than inspiring people who need help. Attorneys must dispense with appeals to price, novelty, peer pressure and fear. Once you...

Learn to bring together your entire marketing mix as a "combined arms" approach to establishing yourself as a "high demand" attorney where clients hope you will take their case (and not the other way around). We pull together lots of information from other shows and help you see how all of your efforts will work in combination to make you the preeminent marketing machine you always hoped to be!

The best way to protect your online reputation is to have a bank of strong testimonials from happy, satisfied clients. This podcast will give you great tips for not only protecting your reputation, but will teach you how to garner the best possible testimonials at the most opportune times. We give you an outline for creating powerful, killer testimonials every time and show you how to fight harmful online slams. Don't miss this one!

How can you differentiate yourself from the rest of the legal community? Become a Trial Attorney. There is no greater skill a lawyer can have than being comfortable in the courtroom. This podcast gives great advice on how to learn the necessary skills for the courtroom, as well as how to locate cases to try. Join Trial Attorney Thom Goolsby for this valuable, thought-provoking program.

Great hacks and tips for making sure you get time off to do something other than work. You deserve a break and we show you how to schedule off-time that will not hurt your practice and will be affordable and fun. The episode also gives you great and simple tips for retirement planning that you have never heard before and may never again. Listen up! Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom...

Yes, we bashed "goal setting" in an earlier podcast, but it does have its place when you set realistic goals for your law firm. View goals as a road map. You must chart where you are right now and then figure out where you wish to go BEFORE you can make an action plan to get there. Stop spinning in circles and not achieving the premier practice you want and deserve! Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and...

Are you ready to hook all those "possible" clients who contact your office? This podcast teaches you the hacks your office needs to reel in ALL the fish! Need help training your staff to be great anglers? We are here to help with personalized training solutions. Turn your office into an endless money machine! We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.

In part 2 continue the journey of learning how to constantly upgrade the quality of your staff and practice. Stop problems BEFORE they occur. Rocket your practice to more efficiency and higher profits! Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.

Knock your goals out of the ballpark! Getting things done is a breeze if you know a few simple rules and do just a little planning. We will teach you how to get tactical and strategic with cutting edge strategies. Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.

Part 2: As a lawyer it is all about your time and how you manage it. Learn to make wise use of it. Stop interruptions, multitasking and constantly checking emails and taking phone calls. Learn how to focus and what should be the object of your focus. We outline specific ways to retrain yourself and staff, institute batch work and minimize the negative effects from "problem clients." Learn valuable tips and hacks to achieve the peak performance in the short and long term. Start...