Note: the following blurb was written by CHAT GPT In the latest episode of the #QualityMatters podcast, our host interviewed ChatGPT, the popular language model trained by OpenAI, to test its knowledge on quality management and ISO 9001. As more organizations are seeking ways to improve their quality management systems and achieve ISO 9001 certification, ChatGPT was put to the test to see if it could provide accurate and insightful answers to common questions about quality management. The podcast began with a brief introduction to ChatGPT, explaining how the AI model was trained on vast amounts of language data to generate human-like responses to questions. The host then proceeded to ask a series of questions related to quality management and ISO 9001, ranging from the basics of the standard to more specific requirements and challenges faced by organizations. To our surprise, ChatGPT was able to provide detailed and accurate answers to most of the questions, demonstrating a deep understanding of quality management principles and ISO 9001 requirements. For example, when asked about the benefits of implementing a quality management system, ChatGPT responded by highlighting the importance of continuous improvement, customer satisfaction, and risk management. Similarly, when asked about the key differences between ISO 9001:2015 and its earlier versions, ChatGPT explained the new high-level structure, risk-based thinking, and emphasis on leadership and organizational context. However, there were also some areas where ChatGPT struggled to provide satisfactory answers, especially when it came to more complex and nuanced topics such as quality culture, stakeholder engagement, and process improvement. In some cases, ChatGPT provided generic or incomplete answers that did not fully address the question or provide practical insights for organizations seeking to improve their quality management practices. Overall, the podcast episode was a fascinating experiment in testing the capabilities of AI models in the context of quality management and ISO 9001. While ChatGPT showed impressive knowledge and understanding of the subject matter, it also highlighted the limitations and challenges of relying solely on AI for complex decision-making and problem-solving. As our host concluded, the future of quality management will likely involve a combination of human expertise and AI tools, working together to drive continuous improvement and organizational excellence. #QualityMatters podcast is sponsored by Texas Quality Assurance Host: Darci Chambers – “The Boss Lady” https://www.linkedin.com/in/darci-chambers-b2196683/ Co-Host Kyle Chambers – CEO Texas Quality Assurance https://www.linkedin.com/in/kyle-chambers-tqa/ Learn more about Texas Quality Assurance, #QualityMatters and save time and energy for what matters most online! #QualityMatters home http://qmcast.com/ Texas Quality Assurance http://texasqa.com/